At arenaflex, we're on a mission to revolutionize the way people interact with our services. With over 200 million subscribers worldwide, we're committed to delivering an exceptional experience that exceeds our customers' expectations. As a key player in our Customer Service (CS) organization, the CS Innovation team is responsible for developing and implementing cutting-edge solutions that empower our customer support teams to provide world-class service. We're seeking an experienced Product Manager to lead and drive innovation in our contact center platform, ensuring that our customers and support specialists have an unparalleled experience.
**Job Highlights:**
* Immediate openings available
* Competitive salary
* Remote work opportunity
* Part-time position
* Opportunity to work with a dynamic team at arenaflex
**Job Details:**
* Hiring Organization: arenaflex
* Post Name: Product Manager, Customer Service Innovation
* Qualifications: Bachelor's Degree
* Industry: Private
* Employment Type: Part-time
* Work Hours: 8 hours
* Salary: $26/hour
* Locations: Remote (with flexibility to work from anywhere)
**About This Job:**
At arenaflex, we're passionate about delivering an exceptional customer experience. Our CS Innovation team is responsible for developing and implementing innovative solutions that empower our customer support teams to provide world-class service. As a Product Manager, you'll play a critical role in shaping the future of our contact center platform, working closely with cross-functional teams to drive innovation and improvement.
**Key Responsibilities:**
* Provide product management leadership to our contact center platform, including new feature development, feature enhancements, data pipelines, APIs, and integrations with our internal tools through close collaboration with our external solution providers.
* Assist in defining strategy, gathering requirements, prioritizing, identifying risks and blockers, delivering, and creating a roadmap.
* Collaborate with every CS functional team to better understand their vision and challenges and deliver the best solutions together.
* Oversee integrations and adoption of product features through close collaboration with our design and data science teams as well as external solution providers or consulting firms.
* Understand differences in support expectations in various regions around the world, and designer experience in like manner.
* Extend product management responsibility to other tools as business needs present.
* Embody the unique arenaflex culture.
**What We're Looking For:**
* 5+ years of experience in product management for customer or internal-facing products.
* Related experience focusing on Customer Support contact centers is a must.
* Related experience working with Contact Center Platform, CCaaS, CPaaS, or UCaaS whether external or in-house build is a must.
* Ability to make tough decisions informed by both data and judgment.
* Deep focus on delivering an exceptional customer and support specialist experience.
* Proven track record of executing projects that quantifiably improved customer and support specialist experiences.
* Organizational leadership and influence without authority
* Excellent written and verbal communication skills: great presentations and introductions, ability to build trust and create collaborative relationships across functions is critical
* Ability to motivate, inspire, and lead architects and designers.
* Experience working on global products is also beneficial
**Why Join arenaflex?**
* Opportunity to work with a dynamic team that's passionate about delivering exceptional customer experiences.
* Collaborative and inclusive work environment that encourages creativity and innovation.
* Flexible work arrangements that allow you to work from anywhere.
* Competitive salary and benefits package.
* Opportunities for professional growth and development.
**How to Apply:**
If you're passionate about delivering exceptional customer experiences and have a proven track record of driving innovation and improvement, we encourage you to apply. Even if you feel you're not a perfect match, we'd still love to hear from you. We're looking for great people to join our friendly team.