We are arenaflex, a leading innovator in the industry, and we're on a mission to revolutionize the way we serve our customers. As a key player in our organization, we're seeking an exceptional Senior Director, Customer Solutions to join our team. This is a full-time remote position that offers a unique opportunity to drive success and make a lasting impact. If you're a strategic business leader with a passion for supply chain innovation, we want to hear from you.
**About arenaflex**
arenaflex is a dynamic and forward-thinking organization that's committed to delivering exceptional customer experiences. Our portfolio represents over 250 iconic and innovative brands, including Coca-Cola, Simply, Fairlife, and Topo Chico. We work with a diverse range of customers, from retail and grocery outlets to theme parks, movie theaters, and restaurants. Our mission is to be our customers' most valued supplier partner, and we're looking for talented individuals like you to help us achieve this vision.
**Position Overview**
As a Senior Director, Customer Solutions, you'll lead a team that serves as the single point of contact and strategic business partner for our North America Operating Unit (NAOU) National Retail and arenaflex account teams. You'll collaborate with sales teams, key business operations, and independent bottlers to develop and manage the execution of joint customer and arenaflex initiatives that drive revenue growth, improve efficiencies, and enhance customer service and satisfaction.
**Key Responsibilities**
* Attract and retain a diverse and highly engaged team and develop direct reports on both professional and personal levels.
* Work with peers, cross-functional stakeholders, and bottlers to improve supply chain capabilities and performance across multiple routes to market to enable growth, cost to serve effectiveness, and customer-centric solutions.
* Develop strategic supply chain partnerships with customers in alignment with customer and account team business plans.
* Engage with bottlers and customers for continuous improvement related to On Shelf Availability.
* Provide leadership on electronic order-to-cash capability (e.g., CAO, EDI, ASN) implementation in partnership with arenaflex Customer Business Solutions (CBS) and other business functions.
* Partner with customer teams, bottlers, customers, and NAOU functional support teams to create Customer Satisfaction Improvement Plans and steward service performance and value across all routes to market.
* Serve as a sales team and customer representative on various NAOU transition work streams and major transition work streams.
* Provide strategic direction and guidance to direct reports for performing their objectives, including:
+ Building strategic supply chain partnerships with customers and teams to support Joint Business Plan (JBP) by utilizing arenaflex's value creation model.
+ Representing supply chain on joint strategy development sessions and customer calls.
+ Monitoring, improving, and stewarding service performance to customers.
+ Identifying areas of opportunity to expand, develop, and implement new capabilities that drive value for customers and the arenaflex System.
+ Supporting new product/item launches and promotional activities from planning to execution.
+ Leveraging Lean/Operational Excellence (OE)/Agile methodologies to manage projects.
**Education Requirements**
* Bachelor's degree or equivalent.
* 10 years of relevant work experience, including people management.
* 5 years of supply chain and/or sales/field operations experience.
**Preferred Education and/or Experience**
* MBA or equivalent.
* 15+ years of relevant work experience.
* 10+ years of supply chain and/or sales/field operations experience.
**Growth Behaviors**
* Growth Mindset: Demonstrates curiosity, welcomes failure as a learning opportunity.
* Smart Risk: Makes bold decisions/recommendations.
* Externally Focused: Understands the upstream and downstream implications of his/her work, tracks and shares external trends, best practices, or ideas.
* Performance Driven & Accountable: Has high performance standards, outperforms peers.
* Fast/Agile: Removes barriers to move faster, experiments and adapts, thrives under pressure and fast pace.
* Empowered: Brings solutions instead of problems, challenges the status quo, has the courage to take an unpopular stance.
* Leadership Behaviors:
+ Be the Role Model.
+ Set the Agenda.
+ Help People be Their Best Selves.
**What We Can Do For You**
* Iconic & Innovative Brands: Our portfolio represents over 250 products with some of the most popular brands in the world, including arenaflex, Simply, Fairlife, and Topo Chico.
* Expansive & Diverse Customers: We work with a diversified group of customers, ranging from retail and grocery outlets, theme parks, movie theaters, restaurants, and many more each day.
**Take the Next Step**
Are you ready for this challenge? Apply now and let's discuss how you can become a vital part of our success story.