Join the blithequark Family and Take Your Career to New Heights
Are you ready to embark on a journey of growth and discovery, both personally and professionally? Look no further than blithequark, a leading player in the aviation industry. As a Customer Service Agent, you will be the face of our company, providing exceptional service to our customers and ensuring their travel experiences are seamless and enjoyable. With our commitment to diversity, inclusion, and employee development, you'll have the opportunity to thrive in a dynamic and supportive work environment.
About blithequark
blithequark is a renowned airline company that has been connecting people around the world for years. With a strong focus on customer satisfaction, safety, and innovation, we have established ourselves as a leader in the industry. Our company culture is built on the principles of respect, integrity, and teamwork, and we strive to create a work environment that is inclusive, diverse, and supportive of all employees.
Job Summary
We are seeking a highly skilled and motivated Customer Service Agent to join our team. As a full-time employee, you will have the opportunity to work from home and enjoy a competitive salary of $35 per hour. In this role, you will be responsible for providing exceptional customer service, resolving issues, and ensuring that our customers have a positive experience with our company.
Key Responsibilities
- Issue, reissue, and refund traveler tickets
- Book, ticket, and confirm flight reservations
- Rebook travelers on oversold flights and during irregular operations
- Perform traveler check-in and front seat assignment (except curbside), correct oversold seat assignments, and issue updates
- Issue vouchers or coordinate with contractors for traveler hotel facilities, meals, and transportation; coordinate refuel and revive
- Perform traveler loading, including ticket lift or ticket lift/confirmation
- Work door reader/scanner and related duties, including pre-boarding, monitoring/checking carry-on items, and gate line models
- Work jetways/spans for boarding and deplaning travelers
- Make boarding and flight door announcements
- Deliver domestic/international flight records
- Perform traveler administration flight close-out procedures
- Acknowledge, check, and tag travelers' luggage at destination points, full-service ticket counters, and top-tier ticket counters
- Maintain schedule of flight loading process
- Perform client assistance hands-on training
- Process and complete Visa stuff exchanges at stands in the ticket counter area and activation stations
- Assist travelers with self-service stand check-in and booth items handling at ticket counters
- Line lines at ticket counter stands and ticket counters
- Clear/confirm international reports at booth in the ticket counter area and activation stations
- Acknowledge and initiate travelers' self-labeled bags at activation stations
- Assist clients requiring special help or in-station; help boarding, deplaning, and shipping non-ambulatory travelers, special assistance travelers, or unaccompanied minors
- Perform client support work related to handling regional flights and contractor/ground handling arrangements or contracts
- Have regular and predictable attendance on location, including fulfilling any compulsory overtime requirements
- Respond and assist during security as well as emergency circumstances
- Furnish associating travelers with gate information
- Provide quality client support in a professional manner and according to blithequark's guidelines
- Adhere to company policies, procedures, and performance standards
- Complete task-relevant stages of training
- Comply with laws and regulations (e.g., Spot, FAA, TSA)
- Utilize various internal resources/systems, including during client interactions
- Wear uniform as expected by company policy
Requirements
Essential Qualifications
- Bachelor's degree
- Bilingual language skills expected in certain areas
- Relevant legal driver's license as required by local authorities
- Must satisfy FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
- Must be able to obtain proper airport power or US Customs security clearances, if relevant
- Completion of a pre-employment drug screen, extensive personal investigation, or fingerprinting to fulfill company and security requirements
- Must be authorized to work in the U.S.
Preferred Qualifications
- Working knowledge of Saber or other Traveler Administration Framework
- Past face-to-face Client assistance experience
- Working in a high-speed environment
What We Offer
At blithequark, we are committed to providing our employees with a comprehensive benefits package and a supportive work environment. Here are just a few of the benefits you can expect:
- Medical benefits: On day one, you'll have access to health, dental, prescription, and vision benefits to help you stay healthy
- Health Programs: We believe that you should be your best self - that's why our health programs provide you with the tools, resources, and support you need
- 401(k) Program: Available upon hire, and, depending on the workgroup, employer contributions to your 401(k) program are available following one year
- Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, travels, and more
Why Join blithequark?
At blithequark, we value diversity, inclusion, and employee development. Our company culture is built on the principles of respect, integrity, and teamwork, and we strive to create a work environment that is inclusive, diverse, and supportive of all employees. Here are just a few reasons why you should consider joining our team:
- Opportunity to work with a leading airline company
- Competitive salary and comprehensive benefits package
- Flexible work-from-home arrangement
- Opportunity for career growth and development
- Inclusive and diverse work environment
How to Apply
If you're ready to take your career to new heights and join a dynamic team of professionals, apply now to become a Customer Service Agent at blithequark. We look forward to hearing from you!
Apply Now