Experienced Full-Time Customer Service Representative for Data Entry and Patient Enrollment - Remote Work Opportunity at arenaflex with Competitive Hourly Rate

Introduction to arenaflex

arenaflex is a leading integrated healthcare, pharmacy, and retail company with a rich legacy of caring for communities. With a strong presence across the United States, Puerto Rico, and the U.S. Virgin Islands, arenaflex operates almost 9,000 brick-and-mortar stores, serving nearly 10 million customers daily. Our pharmacists play a vital role in the U.S. healthcare system by providing a wide range of pharmacy and healthcare services, including those that drive equitable access to care for the nation's medically underserved populations. To best address the needs of our clients and patients, arenaflex offers a seamless omnichannel experience, with fully integrated physical and digital platforms supported by the latest technology to deliver high-quality products and services in communities nationwide.

Job Overview

We are seeking an experienced and skilled Customer Service Representative to join our team at arenaflex. As a Customer Service Representative, you will be responsible for performing data entry tasks, patient enrollment, and handling high-volume customer requests. You will work under direct supervision and be expected to maintain guideline operating procedures and perform duties in accordance with arenaflex arrangements and methodology. If you have excellent communication skills, are proficient in using pharmacy systems, and can work in a fast-paced environment, we encourage you to apply for this exciting remote work opportunity.

Key Responsibilities

• Utilize arenaflex solution information passage techniques and rules to process new patient enrollment by entering data into the proper system.
• Handle patient medication requests within HIPAA guidelines and enter refill orders for processing.
• Investigate to acquire missing prescription data and interpret medical abbreviations (SIG codes).
• Resolve all data entry issues related to exceptions.
• Handle communication to patients (inbound calls, chats, messages) and resolve outbound calls to prescribers and patients as needed.
• Resolve Third-Party Rejections by inspecting, gathering information, making corrections, and resubmitting for processing according to individual plan requirements.
• Make phone calls to guarantors and others to obtain information, gain override approval, or otherwise resolve Third-Party Rejections.
• Provide support to Pharmacists, both those in the office and those in different locations.
• Identify and communicate issues to senior-level staff as appropriate.

Essential Qualifications

• High School Diploma or GED.
• Basic level computer skills (e.g., start and shut down computer, use mouse to point and click, start and close programs, switch between applications, save files, print reports, and access information online).
• Basic web browser skills to include opening a browser, typing URLs in the correct location, using a search engine, bookmarking a site, navigating back/forward/stop buttons, and filling out forms online.
• Intermediate level keyboarding skills (at least 25 WPM, typing by memory, formatting documents).
• Ability to communicate effectively in writing and verbally.
• Must be at least 18 years old.

Preferred Qualifications

• At least one year of pharmacy technician experience in a retail or call center environment.
• At least one and a half years of experience as a pharmacy technician with a certificate/registration by the state as granted by the state Board of Pharmacy or nationally recognized certification organization.
• Experience providing customer service to internal and external customers, including meeting quality standards for services, and assessment of customer satisfaction.
• Intermediate to advanced level keyboarding skills (at least 35 WPM, typing by memory, formatting documents).
• Fluency in Spanish and English.

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to the growth and development of our employees. As a Customer Service Representative, you will have the opportunity to work in a dynamic and supportive environment, with access to training and development programs to help you advance in your career. You will also have the chance to work with a talented team of professionals who are passionate about delivering exceptional customer service and making a positive impact on the lives of our patients and customers.

Work Environment and Company Culture

arenaflex is an equal opportunity employer, including disability/veterans. We are committed to creating a diverse and inclusive work environment that values and respects the contributions of all employees. Our company culture is built on a foundation of integrity, respect, and teamwork, and we strive to create a positive and supportive work environment that allows our employees to thrive and grow.

Compensation, Perks, and Benefits

We offer a competitive hourly rate of $27-$35 per hour, as well as a comprehensive benefits package that includes medical, dental, and vision insurance, 401(k) matching, and paid time off. We also offer a range of perks and discounts, including employee discounts on products and services, flexible scheduling, and opportunities for professional development and advancement.

Conclusion

If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career opportunity, we encourage you to apply for this exciting remote work opportunity at arenaflex. As a Customer Service Representative, you will have the chance to make a positive impact on the lives of our patients and customers, while also growing and developing your skills and career. Don't miss out on this opportunity to join our team and be a part of a company that is dedicated to making a difference in the lives of others. Apply now to take the first step towards a rewarding and challenging career at arenaflex!

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