Join the American Express Team as a Delivery Manager and Lead the Way in Cross-Platform Product Delivery
American Express is seeking a highly skilled and experienced Delivery Manager to join our U.S. Consumer Services and Digital Technology (USCDT) team. As a Delivery Manager, you will play a critical role in leading the planning, directing, and coordinating of large-scale strategic new product launches from definition through implementation. If you have a strong technology background, experience with Agile and Scrum methodologies, and a passion for delivering high-quality products, we want to hear from you.
About American Express
At American Express, we're committed to backing our customers, communities, and each other. Our company values of integrity, respect, and teamwork guide everything we do. We're a global and diverse community of colleagues who are passionate about delivering exceptional customer experiences. When you join Team Amex, you'll become part of a dynamic and supportive work environment that encourages growth, learning, and innovation.
Job Summary
We're looking for a seasoned Delivery Manager to lead our cross-platform product delivery team. As a Delivery Manager, you will be responsible for driving program and cross-platform product delivery, demonstrating servant leadership coupled with technical expertise across domains and business. You'll work closely with stakeholders to ensure successful delivery of products and services, and you'll be responsible for managing impediments, risks, dependencies, and resourcing needs across partners and senior leadership.
Key Responsibilities
- Drive program and cross-platform product delivery, demonstrating servant leadership coupled with technical expertise across domains and business
- Partner with LPM, Product, and Engineering owners for early engagement and prioritization process
- Drive Pre-Program Increment (PI) planning meetings with leadership, product management, delivery teams, and Business Partners
- Manage cross-platform integrated release planning and status reporting
- Ensure E2E test management, including test data setup, test plan creation, and reporting on testing status
- Partner in the delivery, solutioning, and refinement processes to ensure product readiness
- Ensure dependency alignment for teams and trains across organization and external partners
- Build data-driven insights into the delivery and execution of the program through the use of relevant portfolio, program, and team level metrics
- Mentor leaders, teams in technology and product management in Lean-Agile practices and mindsets
- Live the Agile and SAFe Values & Principles
Technical Skills
- Advise or co-develop architecture and process flows to ensure end-to-end technology product solutions
- Understand the program's technical platforms and applications
- Execute solution technical alignment discussions and bridge the gap between product teams
Leadership and Coaching
- Mentor leaders, teams in technology and product management in Lean-Agile practices and mindsets
- Develop a culture of trust and leadership in others
- Champion a learning culture to drive continuous improvements and standardization
- Respectfully and purposefully challenge the status quo
Requirements
Minimum Qualifications
- 3 years of Scrum Master experience
- 7+ years relevant Program and/or Project Management experience
- Experience with design and coding across one or more platforms and languages is ideal
- Experience facilitating Agile, Scrum, or other rapid application development teams to deliver solutions
- Current/active PMI-ACP, PMP, SPC or SA certification a plus
- Additional Agile certifications a plus
- BS or MS degree in computer science or equivalent working experience is preferred
Preferred Qualifications
- Experience with Agile and Scrum methodologies
- Knowledge of Lean-Agile practices and mindsets
- Experience with cross-platform product delivery
- Strong technical skills, including architecture and process flows
What We Offer
Compensation and Benefits
- Competitive salary range: $110,000 to $190,000 annually
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
Work Environment and Culture
- Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Why Join American Express?
At American Express, we're committed to creating a work environment that's inclusive, supportive, and empowering. We believe in recognizing and rewarding our colleagues for their contributions, leadership, and impact. When you join Team Amex, you'll become part of a dynamic and diverse community of colleagues who are passionate about delivering exceptional customer experiences.
How to Apply
If you're a motivated and experienced Delivery Manager looking for a new challenge, we want to hear from you. Please submit your application today and join our team!
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