Introduction to arenaflex and Our Mission
At arenaflex, we are dedicated to simplifying the healthcare experience, creating healthier communities, and removing barriers to quality care. Our mission is to help people live healthier lives and make the health system work better for everyone. We believe that everyone deserves the opportunity to live their healthiest life, regardless of their background, income, or location. As a leader in the healthcare industry, we are committed to mitigating our impact on the environment and delivering equitable care that addresses health disparities and improves health outcomes.
About the Role
We are seeking a compassionate and experienced Healthcare Customer Advisor to join our team of highly skilled Care Advisors. As a Care Advisor, you will have the opportunity to deliver an extraordinary experience to family members who need an ally, providing holistic support to members with special needs and their families. You will be empowered to fast track resolutions, serve as an ongoing resource, and provide guidance and community resources during key transition times throughout the family's journey.
Primary Responsibilities
- Provide holistic family support to members with special needs, owning end-to-end resolution of issues
- Serve as an ongoing point of contact for members, delivering compassionate support and creating a memorable, positive experience
- Create and build ongoing relationships with members and teammates
- Make decisions independently and solve problems creatively using sound judgment and critical thinking
- Consistently follow through on commitments and frame realistic expectations for members
- Plan, prioritize, organize, and complete work to meet established objectives for our families
- Manage project time to ensure follow-up and outreach work is completed in a timely manner
- Maintain accurate family counts on our documentation platform
- Focus on teamwork and fostering a strong team environment through activities including mentoring and acting as a resource for colleagues
- Anticipate member needs and proactively seek out external and internal resources or partners to add unexpected value for the member
- Determine appropriate referrals to other programs/services as needed
- Provide high-quality member experience as reflected in post-contact surveys and member feedback
Essential Qualifications
To succeed as a Healthcare Customer Advisor, you will need:
- High School Diploma / GED or equivalent work experience
- 1+ years of experience helping, resolving, or advocating on behalf of members or customers
- Experience using a computer and Microsoft Office, including Microsoft Word, Excel, and Outlook
- Ability to work 40 hours per week, Monday through Friday, from 9:45am - 6:15pm CST, with occasional overtime as needed
- Must be 18 years of age or older
Preferred Qualifications
Preferred candidates will have:
- 1+ years of experience in a similar role or 3+ months of Quick Assist experience
- Claims processing experience
- Experience providing care for children with special needs
- Experience within a member-focused healthcare environment
- Experience within a service delivery capacity (examples include social services, caregivers, hospitality, social work, sales, non-profit agencies)
Skills and Competencies
To be successful in this role, you will need to possess:
- Passion for helping individuals and families with special needs
- Strong empathy, compassion, and listening skills
- Aptitude to be proactive, organized, resourceful, and relentless in solving issues and providing support
- Critical thinking and problem-solving skills, with the ability to prioritize time efficiently
- Self-starter abilities and the ability to thrive in ambiguity without established processes
- Motivation to improve processes and add value to the member experience
- Strong written and verbal communication skills, with the ability to understand and tailor approaches to unique individuals
- Ability to diffuse member distress, manage complex situations, and translate complex benefit terminology into common language
- Ability to work well within a team and focus on putting member needs at the center of decisions
Career Growth Opportunities and Learning Benefits
At arenaflex, we are committed to the growth and development of our employees. As a Healthcare Customer Advisor, you will have access to:
- 18 weeks of paid training to develop your skills and knowledge
- Ongoing coaching and feedback to support your professional development
- Opportunities for advancement and career growth within the company
- A comprehensive benefits package, including incentive and recognition programs, equity stock purchase, and 401k contribution
Work Environment and Company Culture
At arenaflex, we value diversity and inclusion, and we are committed to creating a workplace that is welcoming and inclusive to all employees. We believe that diversity creates a healthier atmosphere, and we are an Equal Employment Opportunity / Affirmative Action employer. Our company culture is built on the principles of compassion, empathy, and respect, and we strive to create an environment that is supportive and inclusive to all employees.
Compensation, Perks, and Benefits
We offer a competitive hourly rate, with a range of $18.80 - $36.78 per hour, depending on experience and location. In addition to your salary, you will be eligible for a comprehensive benefits package, including:
- Medical, dental, and vision insurance
- 401k matching and retirement savings plan
- Paid time off and holidays
- Employee assistance program and mental health resources
- Opportunities for professional development and career growth
Conclusion
If you are a compassionate and experienced healthcare professional who is passionate about helping individuals and families with special needs, we encourage you to apply for this exciting opportunity. As a Healthcare Customer Advisor with arenaflex, you will have the chance to make a real difference in the lives of our members and their families, while also growing and developing your skills and career. Apply today to join our team and start doing your life's best work!
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