Introduction to arenaflex and the Industry
arenaflex is at the forefront of simplifying the healthcare experience, creating healthier communities, and removing barriers to quality care. As a leader in the healthcare industry, we are committed to making a positive impact on the lives of millions of people. Our mission is to help individuals live healthier lives and make the health system work better for everyone. We believe that everyone deserves the opportunity to live their healthiest life, regardless of their background, income, or location. At arenaflex, we are dedicated to delivering exceptional care and service to our members, and we are looking for talented and compassionate individuals to join our team.
Job Overview
We are seeking an experienced and empathetic Healthcare Customer Advisor to join our team, specializing in supporting families with special needs. As a Care Advisor, you will have the opportunity to make a meaningful difference in the lives of our members, providing holistic support and guidance to families who need an ally. You will be empowered to fast-track resolutions, serve as an ongoing resource, and provide community resources during key transition times throughout the family's journey. This is a full-time, 40-hour per week position, working Monday through Friday from 9:45am to 6:15pm CST, with occasional overtime as needed.
Primary Responsibilities
- Provide holistic family support to members with special needs, owning end-to-end resolution of issues and delivering compassionate support via phone, email, chat, and text.
- Create and build ongoing relationships with members and teammates, fostering a strong team environment through mentoring and acting as a resource for colleagues.
- Make decisions independently, solving problems creatively and completely using sound judgment and critical thinking.
- Consistently follow through on commitments, framing realistic expectations for members and planning, prioritizing, organizing, and completing work to meet established objectives.
- Manage project time to ensure follow-up and outreach work is completed in a timely manner, maintaining accurate family counts on our documentation platform.
- Anticipate member needs, proactively seeking out external and internal resources or partners to add unexpected value for the member.
- Determine appropriate referrals to other programs or services as needed, providing high-quality member experiences reflected in post-contact surveys and member feedback.
Essential Qualifications
To succeed as a Healthcare Customer Advisor, you will need:
- A high school diploma or equivalent work experience.
- 1+ years of experience helping, resolving, or advocating on behalf of members or customers.
- Experience using a computer and Microsoft Office, including Microsoft Word, Excel, and Outlook.
- Ability to work 40 hours per week, Monday through Friday, from 9:45am to 6:15pm CST, with occasional overtime as needed.
- Must be 18 years of age or older.
Preferred Qualifications
Preferred candidates will have:
- 1+ years of experience in a similar role, such as A4Me or Quick Assist.
- Claims processing experience or experience providing care for children with special needs.
- Experience working in a member-focused healthcare environment or service delivery capacity.
Skills and Competencies
To excel in this role, you will need:
- Strong empathy, compassion, and listening skills, with the ability to understand and tailor approaches to unique individuals.
- Critical thinking and problem-solving skills, with the ability to prioritize time efficiently and think outside the box.
- Excellent written and verbal communication skills, with the ability to diffuse member distress and manage complex situations.
- A drive to add value by delivering more than customers expect, with a focus on putting member needs at the center of decisions.
- Agility and flexibility to excel in a fast-paced work environment with constant learning and change.
- A coachable mindset focused on professional development, with the ability to implement constructive feedback and coaching.
Career Growth Opportunities and Learning Benefits
At arenaflex, we are committed to supporting the growth and development of our employees. As a Healthcare Customer Advisor, you will have access to:
- 18 weeks of paid training, with ongoing coaching and support to ensure your success in the role.
- Opportunities for professional development and advancement, with a focus on building your skills and expertise.
- A dynamic and supportive work environment, with a team of experienced professionals who are passionate about delivering exceptional care and service.
Work Environment and Company Culture
arenaflex is a diverse and inclusive workplace, committed to creating a healthy and supportive environment for all employees. We believe that diversity creates a healthier atmosphere, and we are an Equal Employment Opportunity/Affirmative Action employer. Our company culture is built on a foundation of respect, empathy, and compassion, with a focus on delivering exceptional care and service to our members.
Compensation, Perks, and Benefits
As a Healthcare Customer Advisor with arenaflex, you will be rewarded with a competitive salary and benefits package, including:
- A comprehensive benefits package, with options for medical, dental, and vision coverage.
- Incentive and recognition programs, with opportunities for bonuses and rewards.
- Equity stock purchase and 401k contribution, with a focus on supporting your long-term financial goals.
- A dynamic and supportive work environment, with a team of experienced professionals who are passionate about delivering exceptional care and service.
Conclusion
If you are a compassionate and empathetic individual who is passionate about delivering exceptional care and service, we encourage you to apply for this exciting opportunity with arenaflex. As a Healthcare Customer Advisor, you will have the chance to make a meaningful difference in the lives of our members, while building a rewarding and challenging career with a leader in the healthcare industry. Apply today and join our team of dedicated professionals who are committed to simplifying the healthcare experience and creating healthier communities.
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