At arenaflex, we're committed to delivering exceptional outcomes for our clients and the millions of people who count on us. As a dedicated associate, you'll have the opportunity to personally thrive, make a difference, and be part of a culture where individuality is noticed and valued every day. We're seeking a highly motivated and empathetic individual to join our remote healthcare customer service team as a Healthcare Customer Service Representative.
**About arenaflex**
arenaflex is a leading provider of mission-critical services and solutions to Fortune 100 companies and over 500 governments. Our team is passionate about making a difference in people's lives, and we're committed to delivering comprehensive solutions to our clients. As a remote Healthcare Customer Service Representative, you'll be part of a dynamic team that values innovation, teamwork, and customer satisfaction.
**Responsibilities**
As a Healthcare Customer Service Representative, you'll be responsible for:
* Managing a steady volume of incoming calls regarding benefits from members, providers, and employer groups
* Explaining and clarifying plans' policies and procedures
* Actively attempting to resolve member or provider concerns, which may include contacting other appropriate parties to facilitate the resolution of such concerns and adequately documenting the information on the billing system
* Investigating verbal complaints concerning billing, claims, or service rendered
* Escalating complaints of service failures to designated departments for investigation
* Maintaining current knowledge of Member Services policies and procedures
* Performing other work-related duties as assigned
**Requirements**
To be successful in this role, you'll need:
* High school diploma, GED, or college degree
* At least 1 year of call center experience (preferably in the healthcare industry)
* 1 year of face-to-face customer service experience
* Knowledge of and prior experience in the dental, medical, or managed care industry (preferred)
* Strong skills in organizational, time management, written and verbal communication, analytical, and problem-solving
* Proficiency in Microsoft Word, Microsoft Outlook, and Internet Explorer
* Effective communication skills over the phone
* Ability to deal with problems involving several concrete variables in standardized situations
* Successful completion of a background check
* A home internet connection with a minimum speed of 10 Download and 3 Upload Speed
* A distraction-free and secure work environment
**Training and Development**
As a new hire, you'll undergo a comprehensive 5-week classroom training program, followed by 2 weeks of nesting. You'll also have access to ongoing training and development opportunities to help you grow and succeed in your role.
**Compensation and Benefits**
* Competitive hourly rate of $16.00
* Medical, dental, and vision benefits available on the 1st day of employment
* Paid time off accrued after 180 days (about 6 months) of employment
* Opportunities for career growth and advancement within the healthcare team
**Work Environment and Culture**
As a remote Healthcare Customer Service Representative, you'll have the flexibility to work from the comfort of your own home. Our team is passionate about creating a positive and inclusive work environment, where individuality is valued and respected. We're committed to delivering exceptional customer service and making a difference in people's lives.
**Application Process**
The application process is quick and easy, taking less than 20 minutes to complete. You'll need to:
* Provide basic profile information
* Answer prescreening questions to ensure you meet the minimum requirements for the role
* Complete a typing test
* Take a short assessment to determine your fit for the role
**Equal Opportunity Employer**
arenaflex is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
**Accommodations for People with Disabilities**
If you need a reasonable accommodation to apply for or compete for employment with arenaflex, please submit your request through our accommodation form.
**Pay Transparency Laws**
arenaflex is committed to transparency in compensation and benefits. The estimated salary range for this role is $16.00/hour, and actual salaries may vary based on various factors, including location, experience, and performance.
**Apply Now!**
If you're passionate about making a difference in people's lives and delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Click the link below to get started: