Are you passionate about delivering exceptional customer service and making a positive impact in the healthcare industry? Do you have a knack for resolving complex issues and building strong relationships with patients and providers? If so, we invite you to join arenaflex as a Healthcare Customer Service Self-Pay Collector. In this rewarding role, you'll play a vital part in ensuring timely payments and maintaining excellent customer relationships, all while enjoying the flexibility of working from home.
**About arenaflex**
arenaflex is a leading provider of innovative healthcare solutions, dedicated to delivering exceptional patient care and financial services. Our team is passionate about making a difference in the lives of our patients and providers, and we're committed to creating a work environment that's supportive, inclusive, and empowering. As a remote employee, you'll be part of a dynamic team that values flexibility, collaboration, and continuous learning.
**Key Responsibilities**
As a Healthcare Customer Service Self-Pay Collector, you'll be responsible for:
* Handling inbound calls from patients and providers to arrange debt repayment, ensuring timely payments and maintaining excellent customer relationships.
* Utilizing HIPAA and TCPA talk-offs on each call to ensure compliance with regulatory requirements.
* Ensuring all required statements have been sent on accounts and requesting statements as necessary to facilitate payment.
* Properly handling patient disputes by obtaining all pertinent information, noting disputes on accounts, and escalating to the supervisor as necessary.
* Assisting in making outbound calls when necessary to follow up on outstanding accounts.
* Performing other activities and responsibilities as assigned to support the team's goals and objectives.
**Qualifications**
To succeed in this role, you'll need:
* Excellent customer service skills, with the ability to manage difficult situations and respond promptly to customer needs.
* Strong oral communication skills, with the ability to speak clearly and listen effectively.
* Problem-solving skills, with the ability to identify and analyze information to develop solutions.
* Detail-oriented with the ability to use resources effectively.
* Proficiency in using healthcare management software, with knowledge of Epic or similar software a plus.
* Computer savvy with the ability to set up a laptop for work independently.
* Medical billing and pay processing experience with patients.
**Requirements**
* High School Diploma
* At least 1 year of relevant experience
* Associate's degree or higher preferred
* Two years of related experience preferred
**Position Type and Expected Hours of Work**
This is a full-time position, with workdays Monday through Friday, with four days 8:00 a.m. to 4:30 p.m., and one day 11:30 a.m. to 8:00 p.m., Eastern. You'll also receive 2 weeks of training, Monday through Friday, with workdays 8:00 a.m. to 4:30 p.m. EST.
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we're committed to helping you grow and develop your skills and career. As a Healthcare Customer Service Self-Pay Collector, you'll have access to:
* Ongoing training and development programs to enhance your skills and knowledge.
* Opportunities for career advancement and professional growth.
* A supportive and inclusive work environment that encourages collaboration and teamwork.
* A comprehensive benefits package, including medical, dental, vision, life insurance, paid holidays, paid time off, 401(k) plan, and contributions.
**Work Environment and Company Culture**
As a remote employee, you'll enjoy the flexibility of working from home, while still being part of a dynamic and supportive team. arenaflex is committed to creating a work environment that's inclusive, empowering, and supportive of your well-being. Our company culture values:
* Collaboration and teamwork
* Continuous learning and development
* Flexibility and work-life balance
* Diversity, equity, and inclusion
* Employee well-being and satisfaction
**Compensation and Benefits**
The hourly rate for this position is between $16.00 – 19.00 per hour, depending on experience and other qualifications of the successful candidate. This position is also eligible for arenaflex's discretionary annual incentive program, based on performance and subject to the terms of arenaflex's applicable plans.
**Benefits**
arenaflex offers a comprehensive benefits package, including:
* Medical/Dental/Vision/Life Insurance
* Paid holidays plus Paid Time Off
* 401(k) plan and contributions
* Long-term/Short-term Disability
* Paid Parental Leave
* Employee Stock Purchase Plan
**Disclaimer**
The hourly rate, other compensation, and benefits information is accurate as of the date of this posting. arenaflex reserves the right to modify this information at any time, subject to applicable law.
If you're passionate about delivering exceptional customer service and making a positive impact in the healthcare industry, we invite you to apply for this exciting opportunity. Join arenaflex as a Healthcare Customer Service Self-Pay Collector and be part of a dynamic team that's dedicated to creating a better future for our patients and providers.