**Join arenaflex, a leading innovator in mobile and online banking technology, as we seek a talented and motivated Junior Tech Support Specialist to join our 24/7 live-chat team.**
At arenaflex, we're passionate about delivering exceptional customer experiences through our cutting-edge mobile and online banking solutions. As a Junior Tech Support Specialist, you'll play a vital role in providing top-notch technical support to our clients and their end-users, ensuring seamless interactions and resolving technical issues efficiently.
**About arenaflex**
arenaflex is a pioneering force in the mobile and online banking technology industry, dedicated to revolutionizing the way people bank and manage their finances. Our innovative solutions empower clients to provide secure, user-friendly, and feature-rich banking experiences that exceed customer expectations. As a member of our team, you'll be part of a dynamic and collaborative environment that fosters growth, learning, and innovation.
**Job Summary**
We're seeking a highly motivated and technically inclined Junior Tech Support Specialist to join our 24/7 live-chat team. As a key member of our support team, you'll work directly with clients, support end-users with technical questions about our products, and collaborate with our technical team remotely. This is an entry-level position, and you'll work closely with a small team under the guidance of a team manager.
**Working Hours and Schedule**
Our support team operates on a 5-day shift schedule, with working days on Saturdays, Mondays, and Fridays. Your working hours will be from 10 am to 6 pm EST, providing a great balance between work and personal life.
**Primary Responsibilities**
As a Junior Tech Support Specialist, your primary responsibilities will include:
* **In-depth understanding of arenaflex's banking software and apps**: You'll need to have a solid grasp of our products and services to provide effective technical support to our clients and their end-users.
* **Coordinating with software technicians, technical support, and developers**: You'll work closely with our technical teams to resolve technical issues, investigate and diagnose problems, and implement solutions.
* **Examining technical logs to troubleshoot and resolve issues**: You'll analyze technical logs to identify and resolve technical issues encountered during 24/7 client support projects.
* **Handling technical processes and explaining them to less-technical people**: You'll need to communicate complex technical concepts in a clear and concise manner to our clients and their end-users.
**Requirements**
To succeed in this role, you'll need to possess the following essential qualifications:
* **Excellent written and spoken English**: You'll need to communicate effectively with our clients and their end-users, both in writing and verbally.
* **Ability to establish good working relationships with customers**: You'll need to build trust and rapport with our clients and their end-users to provide exceptional technical support.
* **Solid troubleshooting ability**: You'll need to be able to analyze technical issues, identify root causes, and implement effective solutions.
* **Ability to learn technical skills quickly**: You'll need to be able to learn and adapt to new technical skills and processes quickly to keep up with the demands of our 24/7 support environment.
* **In-depth learning and understanding of arenaflex's mobile and online banking products**: You'll need to have a solid understanding of our products and services to provide effective technical support.
* **Coordination with developers to investigate and diagnose issues**: You'll work closely with our development teams to investigate and diagnose technical issues.
* **Ability to manage a dynamic workload with many concurrent tasks**: You'll need to be able to prioritize tasks, manage your time effectively, and meet deadlines in a fast-paced support environment.
* **Managing, monitoring, and improving the quality of the tech support process**: You'll need to be able to analyze and improve our technical support processes to ensure exceptional customer experiences.
**As Plus**
While not essential, the following qualifications would be a significant advantage in this role:
* **Experience in banking live-chat**: You'll have a deeper understanding of the banking industry and the technical support requirements of our clients.
* **Experience in technical support**: You'll have a solid foundation in technical support principles and practices.
* **Experience with Dialogflow**: You'll have experience with this popular platform for building conversational interfaces.
* **Experience with various mobile phone platforms, especially iOS and Android**: You'll have a solid understanding of the technical requirements of these platforms.
* **Project management experience**: You'll have experience managing projects, prioritizing tasks, and meeting deadlines.
* **Working directly with US-based customers**: You'll have experience communicating with customers in the US market.
* **Knowledge of US banking systems**: You'll have a solid understanding of the US banking industry and its technical requirements.
**Our Benefits**
As a member of our team, you'll enjoy the following benefits:
* **Fully remote work**: You'll have the flexibility to work from anywhere, at any time, as long as you have a stable internet connection.
* **Long-term employment**: We're committed to providing a stable and secure work environment for our team members.
* **Competitive salary**: You'll receive a competitive salary that reflects your skills and experience.
* **Community of practice, regular knowledge sharing among colleagues**: You'll be part of a collaborative and supportive team that shares knowledge and best practices regularly.
* **Internet compensation (50$ per month)**: You'll receive a monthly stipend to help you stay connected and productive.
* **Friendly and easy-going international team and colleagues**: You'll be part of a diverse and inclusive team that values collaboration, respect, and open communication.
**How to Apply**
If you're a motivated and technically inclined individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application through our website, including your resume, cover letter, and any relevant certifications or qualifications.
**Join arenaflex today and be part of a dynamic and innovative team that's shaping the future of mobile and online banking technology!**
Apply Now