Introduction to blithequark
At blithequark, we are driven by a mission to empower individuals to pursue their total vocation, fostering an environment rich in career development opportunities. As a partner of choice for our clients, we strive to make a meaningful impact through our services. Our dedication to excellence and customer satisfaction has positioned us as a leader in the industry, and we are now seeking a talented Licensed P&C Customer Service Representative to join our team in Georgia.
About the Role
We are looking for a highly skilled and licensed insurance professional to provide outstanding support to our existing members. This role is focused on delivering exceptional customer service, addressing inquiries, and resolving issues related to property and casualty insurance. As a key member of our team, you will be responsible for handling inbound communications via phone, email, chat, and social media, ensuring that our members receive the best possible experience.
Key Responsibilities
- Field inbound communications from members regarding their insurance needs, utilizing knowledge of personal lines insurance to provide quotes, new business, rating, policy, billing, payment, underwriting, contract, and coverage provisions, and premium changes.
- Conduct thorough research to understand customer needs, asking clarifying questions and presenting resolutions to ensure member satisfaction.
- Correspond with customers, clients, insurance carriers, and internal sources to provide coverage information and policy recommendations.
- Execute various client service transactions, including policy endorsements, certificates, binders, cancellations, or other tasks, adhering to performance metrics and quality standards.
- Maintain member privacy and handle sensitive information with discretion.
Qualifications and Requirements
To be considered for this role, you must meet the following essential qualifications:
- Reside in the state of Georgia.
- Hold an active Resident Property and Casualty or Personal Lines License.
- Minimum 1 year of customer service experience required.
- 1 year of call center experience is required.
- High School diploma or GED required.
- Strong written and verbal communication skills, with a professional, articulate voice and listening skills.
- Ability to research and quickly become an expert in a variety of subjects, with internet and research skills.
- Computer savvy, with the ability to resolve minor technical issues with minimal assistance.
- Typing 25 words per minute with 90% accuracy.
- Ability to critically think through situations and solutions, with a self-motivated and independent work style.
Preferred Qualifications
- Veterans and their family members are encouraged to apply.
- Experience working in a fast-paced, dynamic environment.
- Familiarity with insurance software and systems.
- Strong analytical and problem-solving skills.
What We Offer
At blithequark, we are committed to providing our employees with a comprehensive range of benefits, including:
- Competitive hourly pay rate of $22.50.
- Opportunities for career growth and development through our training programs.
- Access to personal and professional support through our coaching programs.
- Medical, dental, vision, and life & accident insurance for full-time employees.
- Paid time off and flexible scheduling.
- A fun and dynamic work environment that encourages collaboration and teamwork.
Career Growth and Learning Benefits
We believe in investing in our employees' future, providing opportunities for growth and development through our training programs. Our employees have access to:
- Further education and college degree opportunities through our scholarship program.
- Professional development workshops and training sessions.
- Mentorship programs and coaching from experienced professionals.
- Opportunities for advancement and career progression.
Work Environment and Company Culture
At blithequark, we pride ourselves on our positive and inclusive work environment. Our company culture is built on the values of:
- Respect and empathy for our employees and members.
- A commitment to excellence and customer satisfaction.
- A dynamic and collaborative work environment that encourages teamwork and creativity.
- A focus on employee well-being and work-life balance.
Compensation, Perks, and Benefits
We offer a competitive compensation package, including:
- Hourly pay rate of $22.50.
- Opportunities for bonuses and incentives.
- Comprehensive benefits package, including medical, dental, vision, and life & accident insurance.
- Paid time off and flexible scheduling.
- Access to personal and professional support through our coaching programs.
Conclusion
If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. As a Licensed P&C Customer Service Representative at blithequark, you will be part of a dynamic team that is dedicated to making a positive impact in the lives of our members. Join us in our mission to provide outstanding support and service, and take the first step towards a rewarding and challenging career.
Apply Now