At arenaflex, we're passionate about creating innovative solutions that drive business growth and customer satisfaction. As a leading provider of modular buildings and remote workforce housing solutions, we're committed to delivering exceptional results and fostering a culture of collaboration, safety, and fun. We're now seeking an experienced LiveChat Agent - Marketing to join our dynamic marketing team and help us continue to thrive in the ever-evolving digital landscape.
**About arenaflex**
arenaflex is a portfolio of businesses specializing in modular buildings and remote workforce housing solutions, along with a digital marketplace for business-to-business crew travel management. Our mission is to create value by providing differentiated solutions that meet the unique needs of each customer and project. We believe in the power of collaboration, data-driven decision-making, and a values-driven culture to achieve top decile performance and deliver results.
**Our Culture**
At arenaflex, we're committed to creating a work environment where the best people come to work and feel rewarded for their contributions. We offer careers, not jobs, and strive to provide ample opportunities for growth, learning, and development. Our team is comprised of the brightest and most talented individuals in the industry, and we're dedicated to supporting each other's passions and interests.
**The Role**
We're seeking a highly motivated and customer-focused LiveChat Agent - Marketing to join our MSS Marketing team. As a key member of our team, you'll be responsible for connecting with website visitors through live chat, validating and prequalifying leads, and providing exceptional customer service. This is a hybrid role that offers flexibility, allowing you to balance your time between our remote office and home.
**Key Responsibilities**
* Real-time live chat with customers who are visiting our websites
* Enter marketing qualified leads into Salesforce.com
* Transition Qualified leads to Sales Managers as Salesforce.com Opportunities
* Become an expert in the live chat platform
* Develop a deep understanding of our products and services
* Stay informed on arenaflex's product features, promotions, and FAQs
* Create canned responses and enhance tagging system in live chat platform
* Enhance training and best practices documentation
* Develop and communicate ideas for improvement in our customer journey
* Monitor KPIs: response time, customer satisfaction, volume/schedule, etc.
* Collaborate with sales team and key marketing team members, related to leads and live chat
* Perform other assigned tasks
**Qualifications**
* Commercial modular construction industry experience preferred
* Live chat, B2B Telemarketing or sales experience is preferred
* Salesforce.com experience preferred
* Excellent verbal and written communication skills
* Keen ability to multitask and prioritize
* Organized with attention to detail
* Customer service oriented
* Empathy and patience in dealing with various customer inquiries
* Self-motivated and self-starter with strong work ethic and integrity
* Tactful and inquisitive
* Proficient in MS Office
* Minimum accurate typing speed of 50 wpm
* Must comply with all company employment policies
* Travel requirement will be limited, but may be up to 10%
**Compensation and Benefits**
* Base salary commensurate with experience and industry standards
* Full benefit package including health plan, 401K, paid vacation, education reimbursement
* Opportunity to work with a dynamic and innovative company
* Collaborative and supportive work environment
* Professional development and growth opportunities
**Why Join arenaflex?**
* We're a people-first company that values diversity, equal opportunity, and inclusivity
* We offer a competitive salary and comprehensive benefits package
* We're committed to providing a safe and healthy work environment
* We're passionate about delivering exceptional results and customer satisfaction
* We're dedicated to fostering a culture of collaboration, safety, and fun
**How to Apply**
If you're a motivated and customer-focused individual with a passion for marketing and customer service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
**Equal Opportunity Employer**
arenaflex is an equal opportunity employer committed to diversity, equal opportunity, and inclusivity. We welcome applications from qualified candidates of all backgrounds and are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, marital status, family status, veteran status, Indigenous status, national origin, age, disability or any other legally-protected factors. Accommodation for applicants with disabilities is available upon request during the recruitment process.