Experienced Loss Prevention Customer Service Associate II - Retail Security and Customer Experience Specialist

Introduction to arenaflex

At arenaflex, we pride ourselves on being a dynamic and innovative retail organization that thrives on the excitement of discovery. With over 1,000 stores, our brand is synonymous with a unique shopping experience that combines the thrill of the hunt with the satisfaction of finding that perfect item. Our mission is to make the everyday a little more fun, and we achieve this by providing an ever-changing assortment of brands and products that cater to diverse tastes and preferences. As a member of our team, you will be part of a culture that values individuality, creativity, and mutual respect, where every shift is a new opportunity to Discover Different.

Job Overview

We are seeking an experienced and skilled Loss Prevention Customer Service Associate II to join our team. As a key member of our loss prevention and customer service team, you will play a vital role in maintaining a safe and secure shopping environment, preventing potential loss and dishonesty, and providing exceptional customer service. You will work closely with our District Loss Prevention Manager and Store Management to execute core responsibilities, exercise sound judgment in decision-making, and adhere to company policies and values.

Key Responsibilities

• Maintain a proper and professional stance in the designated area at the front of the store, acting as a visual deterrent to prevent potential loss and dishonesty
• Review and understand the Store Emergency Response Guide to ensure preparedness in case of emergencies
• Wear a complete company-approved uniform, including a Body Worn Camera, to maintain a professional image and ensure safety
• Greet customers appropriately, demonstrate courtesy and respect, and establish a positive rapport with store teams and customers
• Respond to customer requests for assistance by referring customers to store management or customer service via a company-issued radio
• Observe and report any suspicious behavior or critical incidents to LP or store management, exercising sound judgment and discretion
• Perform a closing safety sweep of the store with a member of management to ensure a secure environment
• Adhere to all company policies and procedures, maintaining and supporting company culture and values
• Document required incidents in AIIM Case Management, ensuring accuracy and attention to detail
• Perform other duties as assigned, demonstrating flexibility and a willingness to adapt to changing circumstances

Who We Are Looking For

We are seeking a highly motivated and customer-focused individual with strong verbal and written communication skills, sound decision-making abilities, and the ability to take initiative and perform well independently. You should be able to prioritize and organize your workload effectively, manage your time efficiently, and stand for long periods. Prior retail or security experience is an asset, but not required. If you are a team player with a positive attitude, a passion for customer service, and a commitment to safety and security, we encourage you to apply.

Essential Qualifications

• Strong verbal and written communication skills
• Sound decision-making skills and ability to exercise discretion
• Ability to take initiative and perform well independently
• Prioritization and organization skills, with ability to manage time effectively
• Able to stand for long periods of time
• 0-2 years retail or security experience (an asset)

Preferred Qualifications

• Prior experience in loss prevention or security
• Knowledge of retail operations and customer service principles
• Ability to work in a fast-paced environment and adapt to changing circumstances
• Strong problem-solving and analytical skills

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to the growth and development of our employees. As a Loss Prevention Customer Service Associate II, you will have access to training and development programs, mentorship, and opportunities for advancement within the company. You will be part of a dynamic and supportive team that values collaboration, creativity, and innovation. Our goal is to help you achieve your career goals and reach your full potential, while making a meaningful contribution to our organization.

Work Environment and Company Culture

Our work environment is fast-paced, dynamic, and supportive. We value diversity, equity, and inclusion, and we are committed to creating a workplace culture that is respectful, inclusive, and empowering. At arenaflex, you will be part of a team that is passionate about retail, customer service, and making a difference in our communities. We offer a competitive compensation package, comprehensive benefits, and a range of perks and discounts that recognize your contributions and support your well-being.

Compensation, Perks, and Benefits

We offer a starting pay range of $16.75 to $18.25 per hour, depending on experience and qualifications. Our benefits package includes associate discounts, EAP, smoking cessation, bereavement, 401(k) associate contributions, child care and cell phone discounts, pet and legal insurance, credit union, referral bonuses, and more. We also offer a range of perks and discounts that recognize your contributions and support your well-being, including paid holidays, vacation, and sick leave, auto and home insurance discounts, scholarship programs, and adoption assistance.

Conclusion

If you are a motivated and customer-focused individual with a passion for retail, security, and customer service, we encourage you to apply for this exciting opportunity. As a Loss Prevention Customer Service Associate II at arenaflex, you will be part of a dynamic and supportive team that values collaboration, creativity, and innovation. You will have the opportunity to make a meaningful contribution to our organization, while achieving your career goals and reaching your full potential. Apply now and Discover Different with arenaflex!

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