At arenaflex, we're on a mission to revolutionize the way our customers achieve success. As a key member of our Customer Success team, the Manager, Strategic Customer Success will play a pivotal role in leading, evolving, and inspiring a team of accomplished customer success engineers to provide long-term value to our customers. If you're a seasoned leader with a passion for driving growth and a knack for creating strategic plans that deliver results, we want to hear from you.
**About arenaflex**
arenaflex is a leading provider of innovative software solutions that empower our customers to build, manage, and maintain their construction projects with ease. Our cutting-edge technology has transformed the way our customers work, and we're committed to continuing to push the boundaries of what's possible. As a company, we value openness, optimism, and ownership, and we're looking for like-minded individuals to join our team.
**Job Description**
As a Manager, Strategic Customer Success, you'll be responsible for leading a high-performing team of customer success engineers who are dedicated to providing world-class customer experiences. You'll partner with leadership to create strategic plans and set goals aimed at driving adoption and logo retention targets for our strategic customers. Your focus will be on evolving our current processes to scale at hyper-growth speeds while leading and developing a team that embodies arenaflex's values.
**Key Responsibilities**
* Oversee a team of high-performing customer success engineers who make data-driven recommendations to our customers on how they can optimize the value of arenaflex, based on customer analytics and industry best practices.
* Manage KPIs, milestones, and long-term goals supportive of the overall company strategic objectives for revenue growth, gross and operating margins.
* Collaborate cross-functionally with various partnering teams as well as broader leadership and executives.
* Develop and implement strategies that create a learning environment, attract and retain top performers, reduce time to proficiency, and scale the team.
* Support the development of leaders reporting to you by providing coaching and career development opportunities.
* Create and foster a company-wide culture of customer success across the organization (Marketing, Product, Sales, Finance, Executive).
* Up to 25% travel to client sites, industry events, and other arenaflex offices.
**What We're Looking For**
* 2+ years of experience in a management or supervisory position.
* 8+ years of construction industry expertise.
* Understanding of basic SaaS and business metrics with the knowledge of how to modify strategic plans to deliver against targets; proven track record of delivering results for the business.
* Customer support or implementation services experience on SaaS software platforms, including onboarding, training, and client relationships.
* Enthusiastic and creative leader with the ability to inspire and motivate others.
* Influence through persuasion, negotiation, and consensus-building.
* Analytical and process-oriented mindset with a desire for continuous learning and improvement.
* Understanding of the construction industry across different verticals (general contracting, subcontracting, real estate development, etc.) is a plus.
* Understanding of value drivers in recurring revenue business models with experience managing or working within revenue-focused teams at a SaaS company is preferred.
**Qualifications**
* Bachelor's degree in Business Administration, Marketing, or a related field.
* Proven track record of delivering results in a customer-facing role.
* Excellent communication and interpersonal skills.
* Ability to work in a fast-paced environment and adapt to changing priorities.
* Strong analytical and problem-solving skills.
* Experience with customer relationship management (CRM) software and data analysis tools.
**Essential Skills and Competencies**
* Strong leadership and management skills.
* Excellent communication and interpersonal skills.
* Ability to work in a fast-paced environment and adapt to changing priorities.
* Strong analytical and problem-solving skills.
* Experience with customer relationship management (CRM) software and data analysis tools.
* Understanding of the construction industry and its various verticals.
* Ability to influence and persuade others through negotiation and consensus-building.
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we're committed to helping our employees grow and develop their careers. As a Manager, Strategic Customer Success, you'll have access to a range of learning and development opportunities, including:
* Regular training and development programs.
* Mentorship and coaching from experienced leaders.
* Opportunities to attend industry conferences and events.
* Access to arenaflex's extensive library of online courses and training resources.
**Work Environment and Company Culture**
arenaflex is a dynamic and fast-paced environment that's perfect for individuals who thrive in a collaborative and innovative culture. As a Manager, Strategic Customer Success, you'll be part of a team that's passionate about delivering exceptional customer experiences and driving growth. Our company culture is built on the values of openness, optimism, and ownership, and we're looking for like-minded individuals to join our team.
**Compensation, Perks, and Benefits**
At arenaflex, we offer a comprehensive compensation and benefits package that includes:
* Competitive salary and bonus structure.
* Comprehensive health insurance and wellness programs.
* Generous paid time off and vacation policy.
* Access to arenaflex's extensive library of online courses and training resources.
* Opportunities to attend industry conferences and events.
* Flexible work arrangements and remote work options.
**How to Apply**
If you're a seasoned leader with a passion for driving growth and a knack for creating strategic plans that deliver results, we want to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
**Equal Opportunity Employer**
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating an inclusive and diverse workplace that reflects the communities we serve.