At arenaflex, we are a national leader in providing high-quality medical products, services, and outstanding customer care through hundreds of locations across 45 states. Our mission is to empower patients to manage their health and treatment at home, leading a more comfortable and productive life. We are seeking a dedicated and detail-oriented Customer Support Specialist to join our arenaflex team.
**About arenaflex**
arenaflex Healthcare Inc. is a renowned organization that has been serving patients for years. We provide a wide range of medical products and services, including ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions, and home medical equipment. Our team of experts is committed to delivering exceptional customer care and support to our patients, referral sources, and employees.
**Job Summary**
We are looking for a highly motivated and organized Customer Support Specialist to join our arenaflex team. In this role, you will provide support to our customers by performing tasks related to patient care and third-party reimbursement. You will be the first point of contact for new customers and will be responsible for processing new orders, responding to questions, and resolving issues in a timely manner. You will also work extensively with our proprietary system, eIntake, to ensure accurate and efficient processing of patient information.
**Key Responsibilities**
As a Customer Support Specialist at arenaflex, you will be responsible for the following key tasks:
* Providing support to patients, referral sources, and employees through phone, email, and in-person interactions
* Processing new orders, responding to questions, and resolving issues in a timely manner
* Working extensively with eIntake, our proprietary system, to ensure accurate and efficient processing of patient information
* Conducting insurance verification and eligibility for services/products
* Collecting co-pays and deductible amounts
* Preparing complete and accurate files for the Billing Department
* Providing education to referral sources, patients, and employees on qualifications for service and 3rd-party billing
* Providing product/service information by answering questions and offering assistance
* Performing other duties as assigned
**Essential Qualifications**
To be successful in this role, you will need to possess the following essential qualifications:
* High school diploma or GED equivalent
* One year of related work experience in medical billing practices and/or billing reimbursement
* Experience in medical field and administrative record management
* Ability to accurately perform simple mathematical calculations
* Effective communication skills in English, both oral and written
* Ability to interpret a variety of communications (verbal, non-verbal, written, listening, and visual)
* Ability to maintain confidentiality, discretion, and caution when handling sensitive information
* Self-motivation, organized, time-management, and deductive problem-solving skills
* Ability to work independently and as part of a team
**Preferred Qualifications**
While not required, the following qualifications are preferred:
* Experience with medical billing practices and billing reimbursement
* Experience in medical field and administrative record management
* One year of related work experience
**Skills and Competencies**
To succeed in this role, you will need to possess the following skills and competencies:
* Accurately perform simple mathematical calculations
* Effectively communicate in English, both oral and written
* Interpret a variety of communications (verbal, non-verbal, written, listening, and visual)
* Maintain confidentiality, discretion, and caution when handling sensitive information
* Multi-task along with attention to detail
* Self-motivation, organized, time-management, and deductive problem-solving skills
* Work independently and as part of a team
**Work Environment and Company Culture**
As a Customer Support Specialist at arenaflex, you will work in a fast-paced and dynamic environment. You will be part of a team that is committed to delivering exceptional customer care and support to our patients, referral sources, and employees. We offer a comprehensive benefits package, including generous paid time off, paid holidays, and overtime pay for non-exempt hourly positions based on business needs.
**Compensation and Benefits**
We offer a competitive salary and benefits package, including:
* Generous paid time off and paid holidays
* Overtime pay for non-exempt hourly positions based on business needs
* Commission for Account Executives
* Fixed and variable rate car reimbursement for Area Managers and Account Executives
* Employee discount program
* Employee recognition program
* Bonus and incentive opportunities
* Mileage reimbursement (when applicable for the position)
* Telephone reimbursement (when applicable for the position)
* EAP
* 401k
* Medical, Prescription, Dental, and Vision
* HSA and FSA/Dependent Care FSA
* Life Insurance, Disability, Accidental death, Identity protection, and Legal services
* Meru Health Mental health and Mercer SmartConnect Medicare programs
* Livongo Diabetes and High Blood Pressure programs
* Healthcare Bluebook and RX Savings solutions programs
* HEPB and TB vaccinations
**How to Apply**
If you are a motivated and organized individual with a passion for delivering exceptional customer care and support, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you!
**Equal Opportunity Employer**
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and diverse work environment that values and respects the contributions of all employees.