At arenaflex, we're dedicated to delivering exceptional customer experiences and providing top-notch support to our internal and external customers. As an Order Processing Specialist, you'll play a vital role in our Customer Service team, ensuring seamless order management, efficient logistics, and exceptional customer satisfaction.
**About arenaflex**
arenaflex is a leading provider of innovative solutions and services, empowering businesses to thrive in a rapidly changing world. Our commitment to excellence, customer-centric approach, and passion for innovation drive our success. As a part of our team, you'll be part of a dynamic and collaborative environment that fosters growth, learning, and fun.
**Job Summary**
We're seeking an experienced Order Processing Specialist to join our Customer Service team. As a key member of our team, you'll be responsible for processing orders, managing logistics, and providing exceptional customer support. If you're a detail-oriented, customer-focused individual with a passion for logistics and order management, we'd love to hear from you!
**Key Responsibilities**
As an Order Processing Specialist, you'll be responsible for:
* Interacting with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions related to domestic and/or international order processing.
* Processing orders for materials for both domestic and/or international requests in accordance with arenaflex policy and practice.
* Coordinating and performing activities such as order entry, order acknowledgement, order revision, and preparation of shipping documents.
* Receiving customer requests and preparing documents/trouble tickets related to processing returns (RMA), servicing, and exchanges.
* Updating databases with the status of returned materials issues and accounts for returns inventory.
* Recording and reporting the status of equipment returns, repairs, replacements, sales orders, and delivery schedules.
* Ensuring service information is accessible by sorting and filing documents/forms.
* Handling requests for additional company materials.
* Maintaining records of returns, schedule changes, product enhancements or changes, and product pricing, and resolving return credit problems.
* Coordinating and performing activities associated with the transfer of consigned material.
* Coordinating and performing activities associated with order tracking and customs clearance by working with transportation carriers and brokers.
**Skills, Knowledge, and Expertise**
To succeed in this role, you'll need:
* Direct customer support experience, including administrative experience.
* Order processing experience or an equivalent combination of formal training in logistics, data processing, marketing, international business, finance, and accounting, production control, or related office and business education.
* Proficiency in utilizing business tools such as:
+ E-mail
+ Microsoft Word
+ Excel
+ PowerPoint
* Experience with HCM (e.g., Workday), SAP, Salesforce equivalent ERP product, and productivity software desired.
* Typical Education and Experience: Associate degree or equivalent. 1-3 years of related experience.
**Benefits**
As an arenaflex team member, you'll enjoy:
* 401(k) plan with company matching
* Paid Time Off
* Sick Time
* A generous benefits package that pays 100% of medical, dental, and vision
* Short-Term Disability
**Work Environment and Company Culture**
arenaflex is committed to creating a positive and inclusive work environment that fosters growth, learning, and collaboration. Our team members enjoy a dynamic and supportive culture that encourages open communication, creativity, and innovation. We're proud to offer a flexible and remote-friendly work environment that allows you to balance your work and personal life.
**Compensation**
We offer a competitive hourly rate of $25.00-$28.00 per hour, depending on experience.
**How to Apply**
If you're a motivated and customer-focused individual with a passion for order processing and logistics, we'd love to hear from you! Please submit your application through our website, and we'll be in touch to discuss this exciting opportunity further.