Join arenaflex, a leading diversified national organization, as a Customer Care professional and be part of a team that changes everything for our 28 million members. As a Customer Care professional at arenaflex, you'll have access to competitive benefits, including a fresh perspective on workplace flexibility. Shifts will be Monday through Friday, 8:30am - 5pm CST. Bilingual in Spanish is a plus.
**About arenaflex**
arenaflex is a national organization dedicated to providing innovative solutions to the healthcare industry. With a diverse range of products and services, we strive to deliver exceptional customer experiences to our 28 million members. Our commitment to excellence and customer satisfaction drives us to continuously improve and expand our services. As a Customer Care professional at arenaflex, you'll be part of a dynamic team that is passionate about making a difference in the lives of our members.
**Job Summary**
We're seeking an experienced Outbound Customer Service Advocate II to join our team. As a key member of our customer service team, you'll be responsible for delivering education and information to members and/or providers on behalf of the customer service team. Your primary focus will be on facilitating outbound calls to provide providers with timely, accurate, and personalized support. You'll also be responsible for escalating calls in the event providers are unable to deliver solutions, serving as the front-line support on various member and/or provider inquiries, requests, or concerns.
**Key Responsibilities**
* Reaches out to members and/or providers for educational or informational purposes to help support solutions or concerns.
* Escalates calls in the event providers are unable to deliver solutions.
* Serves as the front-line support on various member and/or provider inquiries, requests, or concerns.
* Assists with sharing product awareness campaigns, policy changes, directory audits, monthly provider satisfaction surveys, and basic claims related outreach with providers.
* Maintains performance and quality standards based on established contact center metrics.
* Expands knowledge on primary market and/or plan, and may expand to cover additional markets and/or plans that may require minor research (e.g., benefits eligibility).
* Documents information including demographics, call summaries, and communications for quality and performance tracking through the Customer Relationship Management (CRM) applications.
* Remains up-to-date and adheres to quality standards, regulation, and all other policies to ensure quality, consistency, and compliance.
* Performs other duties as assigned.
* Complies with all policies and standards.
**Education and Experience**
* Requires a High School diploma or GED.
* Requires 1 – 2 years of related experience.
* May require vocational or technical education in addition to prior work experience.
* Vocation or technical education may include additional on-the-job training or continuous learning education.
* Experience in a contact center environment preferred.
**Skills and Competencies**
* Excellent communication and interpersonal skills.
* Ability to work in a fast-paced environment and meet performance and quality standards.
* Strong problem-solving and analytical skills.
* Ability to maintain confidentiality and handle sensitive information.
* Proficiency in CRM applications and other software systems.
* Strong attention to detail and organizational skills.
* Ability to work independently and as part of a team.
**Career Growth Opportunities and Learning Benefits**
* arenaflex offers a comprehensive training program to help you develop your skills and advance your career.
* Opportunities for professional growth and development through continuous learning and on-the-job training.
* Collaborative and dynamic work environment that encourages innovation and creativity.
* Recognition and rewards for outstanding performance and contributions to the team.
**Work Environment and Company Culture**
* arenaflex is committed to creating a diverse and inclusive work environment that values and respects the contributions of all employees.
* We offer a flexible approach to work with remote, hybrid, field, or office work schedules.
* arenaflex is an equal opportunity employer that is committed to diversity and values the ways in which we are different.
* All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.
**Compensation, Perks, and Benefits**
* Competitive pay range: $17.50 - $27.50 per hour.
* Comprehensive benefits package including:
+ Competitive pay.
+ Health insurance.
+ 401K and stock purchase plans.
+ Tuition reimbursement.
+ Paid time off plus holidays.
+ Flexible approach to work with remote, hybrid, field, or office work schedules.
* Total compensation may also include additional forms of incentives.
**How to Apply**
If you're a motivated and customer-focused individual who is passionate about making a difference in the lives of our members, we encourage you to apply for this exciting opportunity. Please submit your application through our website or by clicking on the "" link below.
We look forward to hearing from you and exploring how you can join our team at arenaflex.