Introduction to arenaflex
arenaflex is on a mission to revolutionize global transportation by harnessing cutting-edge technology, transforming daily commutes, and making a significant impact on reducing humanity's environmental footprint. With ambitious goals, we are committed to creating a more sustainable and efficient future for transportation worldwide. Our team is passionate about helping others and providing outstanding service, and we're looking for like-minded individuals to join our dynamic team.
About the Role
We are seeking enthusiastic Customer Support Agents fluent in English to join our team on a part-time basis, working night shifts. In this role, you will experience the dynamics of the mobility industry first-hand, learning the operations, technology management, and on-demand mobility processes of arenaflex. You will provide on-demand support to customers in the USA and contribute to arenaflex's and team's goals.
Key Responsibilities
- Offer first-line support through phone, email, and digital channels as needed to keep things running smoothly.
- Aim for 'first contact resolution' to handle customer queries quickly and effectively, escalating issues when necessary and following the company's and client's guidelines.
- Keep customer records updated with reasons for contact, solutions provided, and any other relevant information to support our customers and maintain service quality.
- Foster positive interactions in all communications, making sure customers feel understood and supported.
- Provide efficient and productive support to meet agreed service levels (SLA) and contact centre KPIs.
- Participate in training and briefings (both internal and external) to gain expertise and understand client and contact centre requirements.
- Follow all applicable policies and regulations, including client policies, EU legal frameworks, and local government regulations.
- Offer feedback and insights on areas that may lead to a poor customer experience.
- Embody the values of arenaflex, ensuring these are reflected in your daily work.
Essential Qualifications
To be successful in this role, you will need:
- Fluent English: You have a high and fluent English (C2 level), both written and spoken.
- Customer-First Mindset: You love helping people and solving problems, whether it's over the phone or by email.
- Tech-Savvy: You're comfortable with MS Office and can pick up new tools quickly.
- Organised & Motivated: Even when things get busy, you stay organised and keep delivering quality service.
- Eligibility: Be eligible to work in Spain.
Preferred Qualifications
While not essential, the following qualifications are desirable:
- Previous experience in customer service or a related field.
- Knowledge of the mobility industry or experience working in a similar environment.
- Additional language skills, particularly Spanish.
Skills and Competencies
To excel in this role, you will need to possess the following skills and competencies:
- Communication skills: Excellent verbal and written communication skills, with the ability to communicate effectively with customers and colleagues.
- Problem-solving skills: Ability to resolve customer complaints and issues in a professional and efficient manner.
- Technical skills: Proficiency in MS Office and ability to learn new software and systems quickly.
- Time management skills: Ability to manage your time effectively, prioritise tasks, and meet deadlines.
- Teamwork skills: Ability to work collaboratively with colleagues to achieve team goals and objectives.
Career Growth Opportunities and Learning Benefits
At arenaflex, we are committed to providing our employees with opportunities for growth and development. As a Customer Service Agent, you will have access to:
- Fully paid training that optimally prepares you for your job.
- Ongoing training and development opportunities to help you cultivate a new and exciting career in a high-growth environment.
- Access to specialised LinkedIn training courses.
- Best-in-class people engagement activities and programs.
Work Environment and Company Culture
arenaflex is committed to fostering a culture of care, curiosity, and achieving together. We believe in creating an open workplace, celebrating diversity in all forms, including gender, race, religion, disabilities, and sexual orientation. We are committed to providing equal opportunities and ensuring everyone feels included from the very start of their journey within arenaflex.
Compensation, Perks, and Benefits
We offer a competitive salary and benefits package, including:
- Starting date: 10th of February, 2025.
- Contract: Temporary (6 months).
- Salary: 9,743€ gross per year.
- Working hours: Part Time (20 hours per week) - rotating schedule Monday - Sunday between 10 pm and 2 am, 5 days/week (rotative weekends, two weekends off per month guaranteed).
- 24 holiday days per year on a full-time basis.
- Work Model: Hybrid working model.
- Location: Barcelona, Spain.
- Employee Assistance Program - Free, confidential, and impartial guidance and support.
- Option to sign-up for Discounted Private Health Insurance.
- Referral Program: Refer a Friend and get a Referral bonus.
- Employee Benefits Club - a wide range of exclusive perks and rewards as a valued member of our organisation.
Conclusion
If you are a motivated and customer-focused individual looking for a new challenge, we encourage you to apply for this exciting opportunity to join our team at arenaflex. As a Customer Service Agent, you will play a critical role in providing outstanding service to our customers and contributing to the success of our company. Don't miss out on this opportunity to be part of a dynamic and sustainable transportation company that is revolutionizing the way people move around the world.
Apply Now