About Us
At UMass Memorial Health, we are a community-driven health system dedicated to delivering exceptional patient care, academic excellence, and leading-edge research. With over 16,000 employees, we strive to create a culture of respect, compassion, and teamwork, where every individual can thrive and make a meaningful impact. As a caregiver, you will be part of a dynamic team that is committed to healing, growth, and innovation.
Job Summary
We are seeking an experienced Part-Time Registration Representative to join our team, working 16 hours per week in the evening shift. As a Registration Representative, you will play a vital role in ensuring seamless patient registration experiences, providing exceptional customer service, and maintaining accurate records. If you are a reliable, detail-oriented, and patient-focused individual with a passion for delivering high-quality care, we encourage you to apply.
Key Responsibilities
- Excellent Customer Service Skills: Provide exceptional service to patients, families, and healthcare providers, ensuring a positive and respectful experience.
- Patient Registration: Accurately collect and enter patient demographic and financial information, including obtaining signatures, scanning documents, and collecting patient financial responsibility.
- Reference Material and Guidance: Routinely use reference materials to ensure proper course of action and seek guidance when necessary.
- Downtime Procedures: Follow established downtime procedures and work proactively to complete downtime tasks, including data entry, insurance management, and order cleanup.
- Cross-Training: Participate in cross-training opportunities, including on-unit in-person consent capture, to enhance skills and adapt to changing needs.
Qualifications
To be successful in this role, you will require:
- High School Diploma or Equivalent: A high school diploma or equivalent is required.
- Customer Service Experience: Previous customer service experience is essential, with a strong focus on service recovery and patient satisfaction.
- Meditech Experience: Previous experience with Meditech or similar electronic health record systems is desirable, but not required.
- Medical Terminology: A good understanding of medical terminology is helpful, but not essential.
Skills and Competencies
To excel in this role, you will need to possess:
- Strong Communication Skills: Excellent verbal and written communication skills, with the ability to interact effectively with patients, families, and healthcare providers.
- Attention to Detail: High attention to detail, with the ability to accurately collect and enter patient information.
- Organizational Skills: Strong organizational skills, with the ability to prioritize tasks and manage multiple responsibilities.
- Adaptability: Ability to adapt to changing situations, including downtime procedures and cross-training opportunities.
Career Growth and Learning Opportunities
At UMass Memorial Health, we are committed to supporting the growth and development of our employees. As a Registration Representative, you will have opportunities to:
- Develop New Skills: Participate in training programs and cross-training opportunities to enhance your skills and adapt to changing needs.
- Advance Your Career: Pursue career advancement opportunities within the health system, with a focus on professional growth and development.
- Collaborate with Colleagues: Work collaboratively with a diverse team of healthcare professionals, sharing knowledge and best practices to improve patient care.
Work Environment and Company Culture
As a Registration Representative, you will work in a fast-paced, dynamic environment, with a focus on delivering exceptional patient care. Our company culture is built on six Standards of Respect:
- Acknowledge: Recognize and acknowledge the contributions of others.
- Listen: Listen actively and respond thoughtfully to patients, families, and colleagues.
- Communicate: Communicate effectively and clearly, with a focus on transparency and respect.
- Be Responsive: Respond promptly and respectfully to patient needs and concerns.
- Be a Team Player: Collaborate with colleagues to achieve shared goals and objectives.
- Be Kind: Treat others with kindness, compassion, and empathy.
Compensation, Perks, and Benefits
We offer a competitive salary and a range of benefits, including:
- Competitive Salary: A salary that reflects your skills and experience.
- Health Insurance: Comprehensive health insurance, including medical, dental, and vision coverage.
- Retirement Plan: A 403(b) retirement plan, with employer matching contributions.
- Paid Time Off: Generous paid time off, including vacation, sick leave, and holidays.
- Professional Development Opportunities: Training programs, cross-training opportunities, and career advancement opportunities.
How to Apply
If you are a motivated, patient-focused individual with a passion for delivering exceptional care, we encourage you to apply for this exciting opportunity. Please submit your application through our website, including your resume and a cover letter outlining your qualifications and experience.
We are an equal opportunity employer, committed to diversity, equity, and inclusion. We welcome applications from individuals with varied experiences, perspectives, and backgrounds.
Thank you for considering this opportunity to join our team. We look forward to reviewing your application.
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