Are you a horse enthusiast with a passion for delivering exceptional customer service? Do you thrive in a dynamic, fast-paced environment where no two days are the same? Look no further! arenaflex, a leading direct-to-consumer ecommerce Equine business, is seeking an experienced Part-Time Remote Seasonal Customer Care Representative to join our team.
**About arenaflex**
At arenaflex, we're on a mission to create a world where every horse thrives, living its best life every day. With a passion for innovation and a commitment to excellence, we've built a culture of inclusion that's grounded in the principles of respect, kindness, and a sense of belonging for all. Our story is being written by remarkable people with innovative ideas who are the inspiration and foundation for our future success.
**The Role**
As a Part-Time Remote Seasonal Customer Care Representative, you'll be the face of arenaflex, providing exceptional customer service to our equine enthusiasts. You'll be responsible for:
* Talking with customers over the phone, partnering with them to make recommendations and provide creative solutions
* Promoting brand loyalty by providing solutions to customers for their equestrian needs
* Increasing sales of SmartPaks, supplement subscriptions, and tack and equipment by demonstrating an expertise in our current product assortment
* Cultivating relationships with customers by providing exemplary customer service
* Driving brand-building initiatives through the execution of marketing programs and promotions
* Providing accurate account management and follow-up based on customer needs
**What We're Looking For**
* 5+ years of hands-on equine experience – this one is a must! Our customers are horse people, so you need to be, too.
* Focus and passion for helping customers and their horses
* Sophisticated verbal and written communication skills
* Technologically savvy with working knowledge of Microsoft Office, including Word, Excel, and Outlook
* Aptitude to quickly learn and confidently navigate new computer systems
* Ability to offer creative and out-of-the-box solutions
* Proficient time management and organizational skills
* Confident, risk-taker with a great sense of humor
* Exhibits sales aptitude and willingness to improve upon these skills
* Comfortable working independently, as well as in a group
* Ability to stay motivated in a remote environment
* Customer service experience preferred
* Telephone and/or retail background are a plus
**Remote Technology Requirements**
* Remote position requires access to high-speed Cable or Fiber Optic internet with a modem or wireless box. Connection must be hard-lined into modem or wireless box; arenaflex will provide a standard 4-foot CAT-6 line. Candidates with Satellite and DSL internet will not be considered as these connections are NOT compatible with arenaflex's internet phone system.
* Must own a mobile device that has the capability to download and access the Okta Verify application (free app).
* Applicant or a member of their household must be personally responsible for the bill received from their internet service provider in the event any IP address modifications are needed
**Compensation and Benefits**
* Competitive salary: $13.17 - $21.92
* Variable Incentive: Sales Positions are eligible for a Variable Incentive
* 401k savings & company match
* Paid time off
* Paid holidays
* Maternity leave
* Parental leave
* Military leave
* Other leaves of absence
* Health, dental, and vision benefits
* Health savings accounts
* Flexible spending accounts
* Life & disability benefits
* Identity theft protection
* Pet insurance
* Certain positions may include eligibility for a short-term incentive plan
**Why Join arenaflex?**
* Be part of a dynamic, fast-paced environment where no two days are the same
* Work with a talented team of equine enthusiasts who share your passion for delivering exceptional customer service
* Enjoy a competitive salary and benefits package
* Have the opportunity to grow and develop your skills in a supportive and inclusive environment
* Be part of a company that's committed to making a positive impact on the lives of horses and their owners
**How to Apply**
If you're a motivated and enthusiastic individual with a passion for delivering exceptional customer service, we want to hear from you! Apply now to join our team as a Part-Time Remote Seasonal Customer Care Representative.