Join the blithequark Family and Make a Difference in Healthcare
Are you passionate about delivering exceptional patient experiences and supporting a wide range of medical specialties? blithequark, a leading private medical practice, is seeking a dedicated Patient Accounts Receivable (AR) and Customer Service Representative to join our growing team in Princeton, NJ. As a key member of our clinical operations, you will play a vital role in ensuring seamless patient interactions, resolving billing inquiries, and driving revenue growth.
About blithequark
blithequark is a renowned medical practice with over 30 providers and 8 medical specialties, committed to delivering excellent medical care with compassion. Our comprehensive range of services includes Pulmonology, Gastroenterology, Primary Care, Cardiology, Rheumatology, Endocrinology, Oncology/Hematology, and Dermatology. We pride ourselves on our patient-centric approach, state-of-the-art facilities, and a culture of excellence.
Job Summary
We are looking for an experienced Patient AR/Customer Service Representative to join our team on a full-time basis. As a Patient AR/Customer Service Representative, you will be responsible for managing patient accounts, responding to billing inquiries, and providing exceptional customer service. If you have a passion for healthcare, excellent communication skills, and a strong attention to detail, we encourage you to apply for this exciting opportunity.
Key Responsibilities
- Answer incoming phone calls from patients and respond to their questions about medical bills, payment responsibilities, and Explanation of Benefits (EOBs)
- Take patient payments via phone and process transactions accurately
- Monitor patients' accounts, follow up on overdue balances, and send accounts to collections as needed
- Assist with posting payments, resolving billing discrepancies, and ensuring accurate account information
- Provide exceptional customer service, responding to patient inquiries, and resolving issues in a timely and professional manner
- Collaborate with internal teams, including clinical and administrative staff, to ensure seamless patient care
- Stay up-to-date with changes in healthcare regulations, insurance policies, and industry trends
Requirements and Qualifications
Essential Qualifications:
- General computer skills, typing skills, and a working knowledge of Medicare, Commercial Payer, and HIPAA Compliance
- Proficiency with Navinet and other payer websites for eligibility verification and claim status
- Understanding of accounts receivables in a healthcare setting and strong working knowledge of managed care plans, insurance carriers, referrals, and precertification procedures
- Ability to prioritize multiple tasks simultaneously in an occasionally stressful environment
- Excellent communication, interpersonal, and customer service skills
Preferred Qualifications:
- Previous experience in patient accounts receivable, customer service, or a related field
- Familiarity with electronic health records (EHRs) and practice management systems
- Certification in medical billing, coding, or a related field (e.g., CPC, CCS)
What We Offer
Competitive Compensation and Benefits:
- $500 sign-on bonus for qualified candidates
- Comprehensive benefit plan, including:
- Personal medical and dental insurance
- 401k and profit-sharing plan
- Life insurance
- 2 weeks' vacation time
- 40 hours of paid sick leave
- Employee Assistance Program
Career Growth Opportunities:
- Professional development and training opportunities
- Collaborative and dynamic work environment
- Opportunities for advancement and career growth within the organization
Work Environment and Culture
At blithequark, we pride ourselves on our positive and supportive work culture. Our medical office environment is modern, well-equipped, and conducive to productivity. We value diversity, inclusivity, and teamwork, and strive to create a workplace where employees feel valued, respected, and empowered to succeed.
Schedule and Requirements
- Monday to Friday, 8:30 AM - 5:00 PM, with flexibility to accommodate changing schedules
- Overtime as required
- Pre-employment drug screen and professional reference check required
Equal Employment Opportunity
blithequark is an equal employment opportunity (EEO) employer, committed to diversity and inclusion. We welcome applications from qualified candidates of all backgrounds and perspectives.
How to Apply
If you are a motivated and compassionate individual looking to make a difference in healthcare, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to join our dynamic team at blithequark.
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