Introduction to blithequark and the Industry
blithequark is a leading organization in the entertainment and consumer experience sector, known for its innovative approach to improvement and decision-making through actionable data analytics, integration, and insights. As part of the Consumer Insight, Measurement & Analytics (CIMA) team, you will be at the forefront of leveraging best practices in analytics to drive guest satisfaction and business outcomes. The Digital and Travel Operations Analytics (DTOA) crew is specifically focused on capturing data, analyzing, and optimizing virtual and contact center channels to achieve exceptional results.
Job Overview
In this exciting role as a Performance Analyst, you will provide measurement and analytical support for Contact Centers and pre-arrival commerce operations. Your primary responsibilities will include forecasting, root-cause analysis, processing, quality assurance, and ad-hoc business analysis, as well as providing analytical support to local operations and partners across the division. This is an exceptional opportunity to join a dynamic team and contribute to the development, management, measurement, and analytics that drive business success.
Key Responsibilities
- Conduct forecasting, ad-hoc modeling, and deep-dive analysis to inform business decisions
- Monitor agent performance, proactively identify areas that require further research, and conduct analyses from start to finish
- Build presentations and visualizations to tell compelling stories with data
- Present and discuss findings, insights, and recommendations to Senior Leadership and business partners
- Create, maintain, audit, and continuously optimize reports and documents used to support multiple applications
- Execute programs critical to business operations accurately and under strict timelines
Measurement and Analytics
In this role, you will leverage multiple reporting systems and databases (such as Tableau, Snowflake, Hadoop, Dataiku, Excel, etc.) to conduct analyses and build/maintain reports. You will also monitor data quality and document accuracy, escalating issues as needed. Collaboration with team members, leaders, and business partners is essential to respond to complex business questions with sound quantitative analyses and reproducible results. Additionally, you will apply innovative analytic techniques to test hypotheses and extract actionable insights, staying up-to-date with the latest data technology trends and sharing knowledge and best practices with team members.
Essential Qualifications
To be successful in this role, you should have:
- A Bachelor's degree and 2+ years of quantitative, non-internship experience in an analytical role
- Familiarity with forecasting, including traditional statistical techniques and/or machine learning or deep learning techniques
- Proactive attention to understand the "Why" behind performance, decisions, etc.
- Strong attention to detail and ability to follow through on tasks and complete projects on time
- Effective communication skills (verbal, written, and visual)
- Desire to excel in a fast-paced, complex, and ambiguous business environment
- Experience with SQL and R or Python
Preferred Qualifications
Nice-to-haves include:
- Solid knowledge of statistical inference and proven experience in applying statistical rigor to analyses
- Knowledge of data visualization best practices and experience with data visualization tools, including Tableau or Power BI
- Excellent SQL skills and fluency in R or Python
- Ability to quickly adapt and learn new applications and skills
- Ability to maintain and develop relationships with partners/clients/team members
- Graduate degree and/or 4+ years of relevant experience in analytics or data science
Skills and Competencies
To thrive in this role, you should possess:
- Strong analytical and problem-solving skills
- Excellent communication and presentation skills
- Ability to work in a fast-paced environment with multiple priorities and deadlines
- Strong attention to detail and ability to maintain accuracy in a dynamic environment
- Collaborative mindset and ability to work effectively with cross-functional teams
- Adaptability and willingness to learn new tools, technologies, and processes
Career Growth Opportunities and Learning Benefits
At blithequark, we are committed to the growth and development of our team members. As a Performance Analyst, you will have access to:
- Ongoing training and development opportunities to enhance your analytical and technical skills
- Collaboration with experienced professionals and subject matter experts
- Opportunities to work on high-impact projects and contribute to business outcomes
- Recognition and rewards for outstanding performance and contributions
- A dynamic and supportive work environment that encourages innovation and creativity
Work Environment and Company Culture
blithequark is dedicated to creating a positive and inclusive work environment that values diversity, equity, and inclusion. Our company culture is built on the principles of:
- Respect and empathy for our guests, employees, and partners
- Collaboration and teamwork to achieve common goals
- Innovation and creativity to drive business success
- Accountability and ownership for our actions and decisions
- Continuous learning and growth to stay ahead of the curve
Compensation, Perks, and Benefits
As a Performance Analyst at blithequark, you can expect:
- Competitive salary range of $25-40/hour
- Comprehensive benefits package, including health, dental, and vision insurance
- Opportunities for professional growth and development
- Recognition and rewards for outstanding performance
- A dynamic and supportive work environment
Conclusion
If you are a motivated and analytical professional looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity at blithequark. As a Performance Analyst, you will be part of a dynamic team that is shaping the future of consumer experience and business analytics. Don't miss this chance to join our team and contribute to the success of blithequark. Apply now and take the first step towards an exciting and rewarding career!
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