Introduction to blithequark and the Industry
At blithequark, we are part of a dynamic and innovative industry that thrives on data-driven insights and analytics. As a leader in our field, we recognize the importance of leveraging actionable statistics analytics, integration, and insights to drive business outcomes and guest satisfaction. Our Consumer Insight, Measurement & Analytics (CIMA) team is at the forefront of this effort, and we are now seeking an experienced Performance Data Analyst to join our Digital and Travel Operations Analytics (DTOA) crew.
Job Overview
In this exciting role, you will provide measurement and analytical support for Contact Centers and pre-arrival blithequark Commerce. As a Performance Analyst, you will engage in forecasting, root-cause analysis, processing, quality assurance, and ad-hoc business analysis, as well as provide analytical support to local operations and partners across the division. Your expertise will help drive guest satisfaction and business outcomes, and you will have the opportunity to work with a talented team of professionals who share your passion for data storytelling and analytics.
Key Responsibilities
- Conduct forecasting, ad-hoc modeling, and deep-dive analysis to inform business decisions
- Monitor agent performance, proactively identify areas that require further research, and conduct analyses from start to finish
- Build presentations and visualizations to tell compelling stories with data
- Present and discuss findings, insights, and recommendations to Senior Leadership and business partners
- Create, maintain, audit, and continuously optimize reports and documents used to support multiple applications
- Execute programs critical to the business operation accurately and under strict timelines
Measurement and Analytics
- Leverage multiple reporting systems and databases (Tableau, Snowflake, Hadoop, Dataiku, Excel, etc.) to conduct analyses and build/maintain reports
- Monitor data quality and document accuracy; improve if needed
- Collaborate with team members, leaders, and business partners to respond to summary business questions with sound quantitative analyses and reproducible results
- Apply innovative analytic techniques to test hypotheses and extract actionable insights
- Stay up-to-date with current data technology trends and share knowledge and best practices with team members
Essential Qualifications
To be successful in this role, you will need:
- A Bachelor's degree and 2+ years of quantitative, non-internship experience in an analytical role
- Familiarity with forecasting, including traditional statistical techniques and/or machine learning or deep learning techniques
- Proactive interest to understand the "Why" behind performance, decisions, etc.
- Strong attention to detail and ability to follow through on tasks and complete projects on time
- Effective communication skills (verbal, written, and visual)
- Desire to excel in a fast-paced, complex, and ambiguous business environment
- Experience with SQL and R or Python
Preferred Qualifications
While not required, the following skills and qualifications are highly desirable:
- Solid knowledge of statistical inference and proven experience in applying statistical rigor to analyses
- Knowledge of data visualization best practices and experience with data visualization tools, including Tableau or Power BI
- Excellent SQL skills and fluency in R or Python
- Ability to quickly adapt and learn new applications and skills
- Ability to maintain and develop relationships with partners/clients/team
- Graduate degree and/or 4+ years of relevant experience in analytics or data science
Career Growth Opportunities and Learning Benefits
At blithequark, we are committed to the growth and development of our team members. As a Performance Data Analyst, you will have access to a range of training and development opportunities, including:
- Ongoing training and support in data analytics and visualization tools
- Opportunities to work on high-impact projects and collaborate with senior leaders and business partners
- Regular feedback and coaching to help you achieve your career goals
- A dynamic and supportive work environment that encourages innovation and creativity
Work Environment and Company Culture
At blithequark, we pride ourselves on our dynamic and inclusive work environment. Our company culture is built on a foundation of respect, trust, and open communication, and we are committed to creating a workplace where everyone feels valued and supported. As a remote team member, you will be part of a global community of professionals who share your passion for data-driven insights and analytics.
Compensation, Perks, and Benefits
We offer a competitive salary range of $25-40 per hour, as well as a range of perks and benefits, including:
- Flexible working hours and remote work arrangements
- Opportunities for professional development and growth
- Access to cutting-edge data analytics and visualization tools
- A dynamic and supportive work environment
Conclusion
If you are a motivated and analytical professional with a passion for data-driven insights and analytics, we encourage you to apply for this exciting opportunity to join our team at blithequark. As a Performance Data Analyst, you will have the chance to work on high-impact projects, collaborate with senior leaders and business partners, and contribute to the growth and success of our organization. Don't miss out on this opportunity to take your career to the next level and apply today!
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