At arenaflex, we're dedicated to connecting nurses with healthcare facilities in need of essential workers. As a Phone & Data Entry Specialist, you'll play a vital role in verifying nurses' credentials and facilitating their connection with healthcare facilities. If you're a customer service professional with a passion for helping others, we invite you to join our team and become part of this critical effort.
**About arenaflex**
arenaflex is a leading provider of innovative solutions for the healthcare industry. Our mission is to bridge the gap between healthcare professionals and facilities, ensuring that patients receive the best possible care. With a strong commitment to excellence and customer satisfaction, we're seeking talented individuals to join our team and contribute to our mission.
**Job Description**
As a Phone & Data Entry Specialist, you'll be responsible for:
* Verifying nurses' credentials through online research and follow-up phone calls
* Communicating with nurses to confirm their credentials and facilitate their connection with healthcare facilities
* Managing large amounts of inbound and outbound calls in a timely manner
* Following communication scripts to handle different topics
* Identifying customers' needs, clarifying information, researching, and providing solutions and/or alternatives
* Accessing company and client resources to accurately handle calls
* Performing data entry and customer service skills
* Navigating online efficiently to work requests/records received for those requesting to sign up for a shift
* Identifying customers' needs, researching to see if request has credentials needed
* Skillfully changing from one task to another without loss of efficiency or composure
* Maintaining punctuality and attendance at all scheduled times
* Remaining positive and professional in all customer interactions
* Flexibility to cross-train as requested
**Qualifications**
To succeed in this role, you'll need:
* 1 year of customer service or customer support experience
* 1 year of previous call center or office background experience required
* Technical savvy
* Previous remote work from home experience a plus
* Quick learner and able to work independently
* Type 35 words per minute accurately
* Strong phone and verbal communication skills along with active listening
* A background check applicable with state and federal laws is required
**Equipment and Software Requirements**
* Processor: Intel Core i5 5200 Series or greater
* Memory: 8GB on Windows 8.1 / 10 64 bits
* Screen Resolution: 1280x768 or higher, dual monitors required
* USB headset
* No Chromebooks, netbooks, or any type of tablet (Must be a laptop or a desktop)
* Up-to-date antivirus software must be installed on the platform and a recent scan completed (Will be checked prior to allowing login to system)
* Firewall must be enabled (Will be checked prior to allowing login to system)
**Work Environment and Company Culture**
As a remote worker, you'll have the flexibility to work from the comfort of your own home. arenaflex is committed to providing a positive and supportive work environment, with opportunities for growth and development. Our team is passionate about making a difference in the healthcare industry, and we're looking for like-minded individuals to join us.
**Compensation and Benefits**
* Starting pay: $14/hour, plus shift differential (extra $1/hr nights & weekends) and possible increase after 90 days pending attendance and performance
* Work hours: Shifts between 7:00am-9:00pm (CST), Work Days: Mon-Fri & Every Other Weekend (day off during the week on wknd rotation)
* One overnight shift 9p-8a (4x10s Wed-Sat)
* Paid Training: 3 weeks in length from 8:00am-5:00pm Mon-Fri (CST)
* Status: Full Time; 40 hours, Benefit eligible 1st of month after 60 days
* Part Time: 20-30 hours (min of 20 hrs, must participate in BYOD option)
**Why Join arenaflex?**
* Be part of a dynamic and growing company that's making a difference in the healthcare industry
* Enjoy a flexible work environment with opportunities for growth and development
* Receive competitive compensation and benefits
* Work with a talented and passionate team that's committed to excellence and customer satisfaction
**How to Apply**
If you're a motivated and customer-focused individual with a passion for helping others, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!