Experienced Pre-Licensed Customer Service Representative – Remote Career Opportunity with Comprehensive Training and Licensing Support

Introduction to Teleperformance

Imagine being part of a global, digital business services company that is dedicated to delivering the most advanced, digitally powered business services to help the world's best brands streamline their operations in meaningful and sustainable ways. At Teleperformance, we pride ourselves on our global scale and local presence, which enables us to be a force of good in supporting our communities, our clients, and the environment. With more than 410,000 inspired and passionate people speaking over 300 languages, we are a dynamic and diverse team that is committed to making a positive impact.

Unlock Your Potential with Teleperformance

If you are looking for a career that offers growth, development, and a sense of purpose, then Teleperformance is the place for you. We are committed to investing in your future and providing you with the tools and resources you need to succeed. As a Pre-Licensed Customer Service Representative, you will have the opportunity to work in a collaborative and engaging environment, interacting with people from all walks of life and resolving complex customer issues in a fast-paced environment.

Becoming a Licensed Insurance Agent

At Teleperformance, we offer a comprehensive 5-day paid training program to help you prepare for the State Insurance Exam. Yes, you read that correctly – you will get paid to study! Our training program includes a dedicated trainer, study materials, and we will even cover the cost and schedule your state exam. After you pass your exam, we will support you in obtaining your license in all 50 states and territories where we operate. This is a unique opportunity to launch your career as a licensed insurance agent and take your skills to the next level.

Benefits of Working with Teleperformance

As a valued member of our team, you can expect a range of benefits, including:

• Paid Training: We invest in your development and provide comprehensive training to help you succeed in your role.
• Competitive Wages: We offer competitive wages that reflect your skills and experience.
• Full Benefits: Our benefits package includes medical, dental, vision, 401k, and more, to help you maintain a healthy work-life balance.
• Paid Time Off: We believe in giving you the time you need to rest and recharge, with paid time off and holidays.
• Employee Wellness and Engagement Programs: We are committed to creating a positive and supportive work environment, with programs and initiatives that promote employee wellness and engagement.

Your Responsibilities as a Pre-Licensed Customer Service Representative

As a Pre-Licensed Customer Service Representative, your key responsibilities will include:

• Resolving Complex Customer Issues: You will use your excellent decision-making skills and innovation to resolve high-level customer issues in a fast-paced environment.
• Providing Support to Policy Holders: You will assist policy holders with billing questions and concerns, provide support with policy changes, and offer recommendations to meet their needs.
• Collaborating with Colleagues: You will work closely with your colleagues to resolve customer issues, share knowledge and best practices, and contribute to a positive and supportive team environment.

Qualifications and Requirements

To be successful in this role, you will need:

• 6 Months Customer Service Experience: A minimum of 6 months of customer service experience, with a proven track record of resolving complex customer issues.
• High School Graduate or GED: A high school diploma or equivalent is required, with a strong foundation in English and mathematics.
• Comfort with Desktop Computer Systems: You should be comfortable using desktop computer systems, with a strong understanding of Windows operating systems.
• Proven Oral and Written Communication Skills: You should have excellent oral and written communication skills, with the ability to communicate complex information in a clear and concise manner.
• Logical Problem-Solving Skills: You should have strong logical problem-solving skills, with the ability to analyze complex issues and develop creative solutions.

Work from Home Requirements

To work from home as a Pre-Licensed Customer Service Representative, you will need:

• Internet Connection Requirements: A minimum subscribed download rate of 12.0 Mbps and a minimum subscribed upload rate of 3.0 Mbps, with an ISP that has no packet loss and ping under 50ms.
• Proof of Internet Speed: You will need to provide proof of your internet speed, to ensure that you can maintain a stable and reliable connection.
• Clean and Quiet Workspace: You will need a clean and quiet workspace, free from distractions and interruptions, where you can focus on your work and deliver high-quality results.

Our Culture and Values

At Teleperformance, we are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. We believe that our employees are our greatest asset, and we are dedicated to providing a workplace that is conducive to happiness and a healthy work-life balance. We are an equal opportunity employer, and we welcome applications from talented and motivated individuals who share our values and are passionate about delivering exceptional customer experiences.

Conclusion

If you are looking for a challenging and rewarding career opportunity with a global leader in digital business services, then we encourage you to apply for the Pre-Licensed Customer Service Representative role. With comprehensive training and licensing support, competitive wages and benefits, and a positive and supportive work environment, this is an opportunity not to be missed. Join our team and take the first step towards an exciting and fulfilling career in customer service.

Apply Now