At arenaflex, we're on a mission to revolutionize the way businesses interact with their customers. As a skilled Pre-Licensed Customer Service Representative, you'll play a vital role in driving our success by providing exceptional support to our clients and their customers. If you're passionate about delivering top-notch service, have a strong work ethic, and are eager to grow your career, we want to hear from you!
**About arenaflex**
arenaflex is a global, digital business services company that delivers cutting-edge, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With over 410,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.
**Why arenaflex?**
If you're looking for a career that's more than just a job, arenaflex is the place for you! We're committed to investing in your future and providing a supportive environment that allows you to grow and thrive. Our benefits package is designed to support your well-being, both in and out of the office. Some of the perks include:
* Paid Training: We'll provide a 5-day paid training program to help you prepare for the State Insurance Exam and become a licensed insurance agent.
* Competitive Wages: You'll earn a competitive salary that reflects your skills and experience.
* Full Benefits: Enjoy comprehensive benefits, including medical, dental, vision, 401(k), and more.
* Paid Time Off: Take breaks and recharge with our generous paid time off policy.
* Employee Wellness and Engagement Programs: We're committed to supporting your physical and mental well-being, as well as your professional growth and development.
**What to Expect**
As a Pre-Licensed Customer Service Representative, you'll be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond. You'll work in a collaborative and engaging environment, interacting with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you'll discover your potential can take you anywhere you want to go.
**Did You Know?**
Our Chief Client Officer started her career at arenaflex as an agent and advanced to the pinnacle of the company. At arenaflex, the sky is the limit!
**Responsibilities**
As a Pre-Licensed Representative, you'll be required to use excellent decision-making skills and innovation to resolve issues and respond to consumer concerns while adhering to company and departmental guidelines. Your responsibilities will include:
* Resolving complex consumer issues and advising first-level representatives on high-level issues.
* Assisting policyholders with billing questions and concerns.
* Providing support to policyholders with any policy changes requested.
* Supporting policyholders' needs by providing recommendations and adjusting as necessary.
**Requirements**
To succeed in this role, you'll need:
* 6 months of customer service experience (minimum).
* Over 18 years of age.
* Ability to type 25 wpm.
* High School Graduate or GED.
* Comfort with desktop computer systems.
* Proven oral and written communication skills.
* 6 months of Call Center experience (preferred).
* Logical problem-solving skills.
* Availability to work various shifts.
* Ability to use Windows operating systems.
* Organization and work prioritization skills.
**Work from Home Requirements**
To work from home, you'll need:
* A reliable internet connection with:
+ Minimum subscribed download rate equal to or exceeds 12.0 Mbps.
+ Minimum subscribed upload rate equal to or exceeds 3.0 Mbps.
+ ISP must have no packet loss and ping under 50ms.
* Proof of internet speed required.
* A clean and quiet workspace.
**Be One of Our People**
At arenaflex, we're committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. We believe that when employees are happy and healthy, they're more productive, creative, and engaged. We're dedicated to providing a workplace that's conducive to happiness and a healthy work-life balance.
**Take the Next Step**
If you're ready for this challenge, apply now and let's discuss how you can become a vital part of our success story.
**Join the arenaflex Team Today!**
Don't miss out on this opportunity to join a dynamic and growing company that's committed to making a difference. Apply now and take the first step towards a rewarding career with arenaflex!