Welcome to blithequark: Where Employees Come First
At blithequark, we genuinely believe that our employees are our most valuable asset. We're committed to providing a work environment that fosters growth, wellness, and diversity. Our mission is to empower our team members to become the best version of themselves, both personally and professionally. As a remote call center customer service representative, you'll be the face of our company, delivering exceptional support to our clients and their customers. If you're passionate about helping others, have excellent communication skills, and thrive in a fast-paced environment, we want to hear from you.
About blithequark
blithequark is a family-owned company with a rich history dating back to 1978. Headquartered in Cincinnati, OH, we've grown to become a leading provider of call center services, market research, IT support, and marketing and digital consultation to Fortune 500 companies. Our team of over 3,500 employees across the nation is dedicated to delivering outstanding results and making a positive impact in our communities. We're proud to have been voted as one of the Best Places to Work and Business of the Year, and we're committed to continuing our legacy of excellence.
Job Overview
As a remote call center customer service representative at blithequark, you'll play a vital role in providing top-notch support to our clients' customers. Your primary responsibilities will include:
- Acting as the go-to person for customers, providing information about products and services, answering questions, and resolving inquiries or concerns via phone, email, and/or chat
- Receiving inbound calls or making outbound calls to identify and assess customers' needs, exceeding customer satisfaction targets at the first point of contact
- Meeting personal and customer service targets, KPIs, and call handling quotas based on program specifics
- Utilizing computer and business software programs, such as email, internet, chat tools, and CRMs, to track customer interactions and notes
Requirements and Qualifications
To succeed as a remote call center customer service representative at blithequark, you'll need:
- A passion for talking on the phone and providing exceptional customer service
- Previous customer service or call center experience, with a proven track record of ensuring customer satisfaction in each interaction
- A positive attitude, professional communication skills, and a desire to go above and beyond
- Excellent multitasking skills, with the ability to handle multiple customer interactions via phone, email, and chat
- Strong people skills, including being friendly, empathetic, and a good listener
- Tech-savviness, with the ability to comfortably toggle between multiple computer systems, including Microsoft Office Suite and client CRM systems
- 100% attendance at scheduled training sessions
Remote Opportunity Requirements
To work from home as a remote call center customer service representative, you'll need:
- A quiet and undisturbed workspace with fast and reliable internet (minimum 10 Mbps download and 2 Mbps upload)
- A home router with an Ethernet link to your PC/laptop and a dependable power strip
- A mobile phone with unlimited landline minutes and strong cell service/battery life (in lieu of a landline)
What We Offer
At blithequark, we're committed to providing our employees with a comprehensive benefits package, including:
- Competitive pay ($15.00 per hour)
- 401(k) and 401(k) matching
- Dental, health, and vision insurance
- Paid time off and company-paid holidays
- Opportunities for career growth and professional development
- A dynamic and supportive work environment
Work Environment and Company Culture
At blithequark, we pride ourselves on our positive and inclusive company culture. We encourage health and wellness, both physical and mental, and offer a range of programs and initiatives to support our employees' well-being. Our affinity groups, including Young Professionals Network, Woman Nation, Black Professionals Network, PRIDE, and Hispanics Unidos, provide a platform for employees to connect and celebrate their diversity. We're committed to giving back to our communities and support over 20 community charities through volunteer efforts and donations.
Career Growth Opportunities
At blithequark, we're dedicated to helping our employees grow and develop in their careers. We offer a range of training programs, including RDI-University Online Courses, tuition discounts, and Supervisor Boot Camp Training. Our hands-on approach to development ensures that our employees have the skills and knowledge they need to succeed in their roles and advance in their careers.
Conclusion
If you're a motivated and customer-focused individual who is passionate about delivering exceptional support, we want to hear from you. Join our team of remote call center customer service representatives and become part of a dynamic and supportive work environment. Apply today and take the first step towards a rewarding and challenging career with blithequark. We look forward to welcoming you to our team and working together to exceed customer satisfaction targets and make a positive impact in our communities.
Apply Now