Introduction to arenaflex
arenaflex is a leading non-profit organization dedicated to providing valued community services and resources for behavioral health counseling, crisis intervention, and suicide prevention. With a rich history dating back to 1987, arenaflex has established itself as an industry leader in delivering high-quality services to those in need. As an equal employment opportunity employer, arenaflex is committed to fostering a diverse and inclusive work environment that values the contributions of all employees.
Job Overview
We are seeking an experienced and compassionate Remote Chat and Text Specialist to join our team at arenaflex. As a Remote Chat and Text Specialist, you will play a critical role in ensuring the quality of services to clients, coordinating day-to-day operations of the program, and recommending and implementing changes that would improve the delivery of services. This is a full-time remote role that requires a strong commitment to providing excellent service to clients and working collaboratively with internal and external stakeholders.
Key Responsibilities
- Answer all chats and texts in a timely and professional manner while meeting agency goals
- Effectively assess clinical situations and needs of all chatters
- Provide quality assurance of the program's service delivery
- Complete clinical documentation thoroughly, clearly, and accurately, including information critical to data collection and reporting to funders
- Monitor call-in times for clients placed on a 72-Hour Suicide Watch or Safety Follow-Up
- Attend all required meetings and training courses, even if they fall outside of the regularly scheduled shift
- Comply with and assure compliance by staff with the agency's standard of care for service delivery
- Ensure quality service delivery including clinical care and all associated documentation
- Take an active role in ad hoc committees and work groups as assigned by the Manager or Director of Programs
- Provide instruction and training for interns and staff
- Adhere to the agency's policies and procedures and assure that staff is in compliance
- Maintain professional conduct consistent with ethical professional practice and the policies and procedures of the agency
- Provide comprehensive services to clients and coordinate communication with other departments in the agency to accomplish continuity of care
Essential Qualifications
To be successful in this role, you will need to possess the following essential qualifications:
- A bachelor's degree in counseling, social work, or a related field
- Minimum of 5 years of experience in the behavioral health field
- Excellent oral and written communication skills
- Clear and effective communication
- Strong customer service skills
- Strong problem-solving and analytical skills
- Ability to document detailed information
- Ability to multitask
- Demonstrated ability to remain calm in crisis situations, work independently and cooperatively, recognize personal limitations, and relate positively and with empathy to all persons regardless of age, race, creed, gender, or sexual orientation
Preferred Qualifications
While not required, the following preferred qualifications are highly desirable:
- Crisis experience
- Supervisory experience
- Program development experience
Career Growth Opportunities and Learning Benefits
At arenaflex, we are committed to supporting the career growth and development of our employees. As a Remote Chat and Text Specialist, you will have access to a range of training and development opportunities, including:
- Comprehensive training program
- Ongoing professional development opportunities
- Opportunities for advancement within the organization
- Cross-training and skill development
Work Environment and Company Culture
arenaflex is committed to fostering a positive and supportive work environment that values the contributions of all employees. As a remote employee, you will be expected to maintain a professional demeanor while working from home and to establish positive working relationships with internal and external stakeholders.
Compensation, Perks, and Benefits
As a full-time employee at arenaflex, you will be eligible for a range of compensation, perks, and benefits, including:
- Generous PTO (15 days the first year)
- 10 paid holidays per year
- Medical plans (4 choices)
- Dental plans (2 choices)
- Vision plans (2 choices)
- 403(b) retirement plan
- Retirement Allowance
- Company-paid Life/AD&D and Long Term Disability
- Voluntary additional Life and Short-term Disability
- Tuition Reimbursement
- Elder Care Assistance
- Pet Insurance and much more!
Conclusion
If you are a compassionate and experienced behavioral health professional looking for a challenging and rewarding role, we encourage you to apply for the Remote Chat and Text Specialist position at arenaflex. As a member of our team, you will have the opportunity to make a positive impact on the lives of others while working in a supportive and inclusive environment. Apply today to join our team and start making a difference in the lives of others!
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