Introduction to arenaflex
arenaflex has been at the forefront of innovation, helping protect and connect families, businesses, and larger commercial customers every day. As a leader in smart home security, we continuously strive to deliver products and services that make a real impact on people's lives. Our mission is clear: we help save lives for a living. If you're looking for a career where you can make a difference, join our team today and put purpose behind your paycheck.
About the Role
In this Remote Customer Service/Sales Representative role, you will serve as a Retention Specialist, playing a key role in the growth of our organization. Your primary goal will be to retain customers who want to cancel their arenaflex services by providing expert problem-solving skills and recommending long-term solutions. You will handle a high volume of incoming calls, acting as an expert to proactively identify opportunities and increase brand loyalty.
Key Responsibilities
- Utilize customer service and sales experience daily to deliver award-winning customer experiences
- Save the business by re-selling customers on the value of arenaflex and what matters most
- Persuade and upsell customers while reducing frustration and displeasure to ultimately save customers
- Handle back-to-back calls with care, empathy, compassion, overcoming objections, de-escalation, and professionalism
- Use attention to detail and listen to customer clues to ask the right questions and uncover issues or concerns
- Leverage exceptional de-escalation skills on difficult escalated calls to identify concerns and provide multiple offers to resolve customer concerns
- Retain long-term business for arenaflex through customer service commitments and provide the right solution to save the customer
- Use proven problem-solving skills to quickly identify the cause of a cancellation request and negotiate the right solution
- Consistently improve performance and achieve goals
- Ability to multitask and use several tools to help retain customers and make them customers for life
Essential and Preferred Qualifications
To be successful in this role, you should have:
- 2+ years of experience in a sales role, with a focus on selling or saving customers
- 2+ years of call center customer service/sales experience
- High school diploma, GED, college degree, or some college experience
- Ability to work with numerous screens and programs open to help resolve customer issues
- Experience in sales, customer retention, customer experience, and retaining customers' loyalty to a product or service
- Ability to interpret contracts and communicate terms and conditions
- Perform quick calculations and possess active listening and negotiation skills
Skills and Competencies
The ideal candidate will possess:
- Exceptional problem-solving skills and attention to detail
- Excellent communication and negotiation skills
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
- Strong active listening skills and ability to empathize with customers
- Ability to work independently and as part of a team
Career Growth Opportunities and Learning Benefits
At arenaflex, we are committed to creating a culture of career advancement and development. We want you to achieve your goals personally and professionally. Our training program is designed to equip you with the skills and knowledge needed to succeed in this role and advance your career. You will receive:
- Onsite paid training for the first 8-12 weeks in Wichita, KS
- Daily support from our training and onboarding teams
- Product knowledge, selling/saving, competition, and systems training
- Development opportunities to advance your career with other internal roles
Work Environment and Company Culture
arenaflex is a family-oriented company that values diversity and inclusion. We strive to create an inclusive experience for every employee, focused on family, partnership, development, incentives, and fun. Our culture is built on the principles of saving lives and making a real impact. You will be part of a team that is passionate, committed, driven, and ambitious, using and developing our talents for good at work, home, and in our communities.
Compensation, Perks, and Benefits
We offer a competitive compensation package, including:
- Paid training
- Full benefits on the 1st of the month after 31 days of employment
- Energetic and engaging work environments
- Medical, dental, vision, 401(k) with employer matching
- Paid vacation time
- Tuition reimbursement, employee referral bonuses
- A culture of coaching, development, and career growth opportunities
Conclusion
If you are a motivated and results-driven individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. As a Remote Customer Service/Sales Representative at arenaflex, you will be part of a team that is dedicated to making a real impact on people's lives. Join our team today and start your journey to a rewarding and challenging career.
Apply Now