At arenaflex, we're committed to revolutionizing the healthcare industry by providing exceptional patient billing and customer service solutions. As a Remote Healthcare Billing and Customer Service Representative, you'll play a vital role in our mission to change healthcare for the better. If you're passionate about delivering outstanding customer service, have a knack for problem-solving, and are eager to grow your career in a dynamic and supportive environment, we'd love to hear from you!
**About arenaflex**
arenaflex is a Customer Service Contact Center that's dedicated to supporting patient billing and customer service needs for our healthcare clients. Our team is built on the foundation of integrity, passion, and respect, and we're proud to have been recognized as one of the "Top 10 Best Places to Work" in our industry by Inside Arm for five consecutive years (2019-2023). As a family-owned business, we prioritize our employees' growth and well-being, offering a unique and supportive work environment that fosters collaboration, innovation, and success.
**What sets arenaflex apart?**
* We're a family-owned business where you become part of the family, not just a number.
* We're an award-winning workplace that values your voice and contributions.
* We've achieved over 20 years of consistent and healthy growth with world-class clients.
* We promote from within, offering opportunities for career growth and development.
* We offer competitive pay and incentive programs, as well as a comprehensive benefits package.
**Job Summary**
As a Remote Healthcare Billing and Customer Service Representative, you'll work as an extended business office representative on behalf of our clients, providing exceptional customer service and support to patients and their families. Your primary responsibilities will include:
* Using empathy and excellent communication skills to explain medical bills and resolve account balances with patients and their families.
* Providing outstanding customer service and collaborating with patients to develop affordable payment plans and take payments by phone.
* Accurately documenting all calls and follow-ups in our software systems throughout each day.
* Supporting your fellow team members with consistent attendance, excellent work ethic, and a caring team focus.
* Continuously improving your skills and knowledge with supportive coaching and ongoing training.
**What You'll Need**
* 1-2 years of experience in customer service, healthcare, or a related field.
* Excellent verbal and written communication skills, with the ability to empathize with patients and their families.
* Proficiency in computer software systems, with attention to detail and organizational skills.
* Ability to work independently and as part of a team, with a strong work ethic and caring team focus.
* High school diploma or equivalent required; associate's or bachelor's degree preferred.
**What We Offer**
* Competitive base annual pay ranging from $37,440 - $43,680, based on prior experience.
* Monthly performance bonuses ranging from $100-$400.
* Opportunities to participate in company and individual team contests, with gift cards and prizes ranging from $200-$300 per month.
* Comprehensive benefits package, including:
* 401(k) and 401(k) matching
* Dental insurance
* Employee assistance program
* Employee discount
* Flexible spending account
* Health insurance
* Life insurance
* Paid time off
* Tuition reimbursement
* Vision insurance
* Work from home option
**Schedule and Location**
* 8 hour shift, Monday to Friday
* Day shift
* Remote work from home option available
* Mandatory 1 day in-office orientation at the Denver/Aurora Office for local residents
**How to Apply**
If you're passionate about delivering exceptional customer service and are eager to grow your career in a dynamic and supportive environment, we'd love to hear from you! Apply now and join our team at arenaflex!