At arenaflex, we're committed to delivering exceptional services to our clients, and we're seeking a highly skilled and detail-oriented Remote Provider Data Entry Associate to join our U.S. based team. As a key member of our team, you will play a vital role in ensuring the accuracy and timeliness of provider contract records, while providing exceptional customer service to our clients.
**About arenaflex**
arenaflex is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize, and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. arenaflex is part of NTT Group and headquartered in Tokyo.
**Job Responsibilities**
As a Remote Provider Data Entry Associate, you will be responsible for:
* Scrubbing, researching, validating, and data entry of provider contract records
* Updating status in the customer systems
* Researching and installing healthcare provider contracts, including verification of provider information, contract accuracy, and database loading
* Retrieving and entering data from computer/web-based systems, files, and other documents
* Analyzing information collected to identify potential problems and discrepancies
* Ensuring accurate and timely completion of transactions to meet or exceed client SLA's (Service Level Agreements)
* Applying Healthcare and Insurance domain knowledge, theoretical concepts, etc. to undertake problem solving
* Identifying and resolving both routine and non-routine problems or escalation to more proficient team members
* Monitoring of e-mail box and sending responses to inquiries
**Required Skills and Experience**
To be successful in this role, you will need:
* 1+ year of Facets experience
* 1+ year(s) of experience in a professional/office-related environment (i.e. office support, data entry, clerical, customer service) that required you to work regularly scheduled shifts
* 1+ year(s) of experience using a computer with Windows applications that required you to use a keyboard, navigate multiple screens and computer systems, and learn new software tools
* An education level of at least a high school diploma or GED
**Preferred Qualifications**
While not required, the following qualifications would be beneficial:
* Ability to communicate (oral/written) effectively in a professional/office setting
* Effective troubleshooting skills where you can leverage your research, analysis, and problem-solving skills
* Time management skills that require the ability to cope with a complex, changing environment
* Knowledge of AS400, Windows-based systems, Excel Spreadsheets, following SOPs (Standard operating Procedures)
**Training and Development**
All new hires will be required to successfully complete our training course and demonstrate proficiency of the material.
**Schedule and Availability**
The required schedule availability for this position is Monday-Friday 8AM-4:30PM. The shift schedule can be changed as per client's requirements. Additionally, employees may have to work overtime based on client's requirement.
**Compensation and Benefits**
arenaflex offers a competitive compensation package, including a starting hourly range of ($16- $16.75/hourly). This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on several factors, including the candidate's actual work location, relevant experience, technical skills, and other qualifications.
**Why Join arenaflex?**
At arenaflex, we're committed to creating a diverse and inclusive environment for all employees. We're an equal opportunity employer and consider all applicants without regard to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law.
If you're passionate about delivering exceptional services and are looking for a challenging and rewarding role, we encourage you to apply to this exciting opportunity. Join our team and be part of a global innovator of business and technology services.
**How to Apply**
To apply for this role, please visit our website at us.nttdata.com and submit your application. We look forward to hearing from you!