Introduction to blithequark
At blithequark, we are passionate about providing exceptional customer experiences that exceed expectations. As a leading global company, we pride ourselves on our culture, diversity, leadership, and innovation. Our mission is to help the world's best brands improve their businesses and better connect with their customers. We are growing, and we are looking for talented, compassionate people who share our passion for delivering outstanding customer experiences.
About the Role
We are seeking an experienced Remote Spanish Bilingual Automotive Customer Service Advisor to join our team. As an Advisor, you will be the face of our company, interacting with customers via inbound calls, outbound calls, or through the internet. Your strong desire to help customers will enable you to address customer service issues and non-routine problems regarding our client's products or services. If you are fanatical about customer interactions and have a passion for the automotive industry, we want to hear from you!
Key Responsibilities
As a Remote Spanish Bilingual Automotive Customer Service Advisor at blithequark, your key responsibilities will include:
- Answering all incoming customer phone calls within quality standards
- Capturing prospect information, including name, address, phone, email, product of interest, source, and CRM questions
- Answering detailed product questions on the brand, current nameplates, and their performance capabilities
- Defining consumer needs by asking relevant CRM and product questions
- Selecting fulfillment items and completing price and equips statements for consumers
- Locating dealers following standard dealerization rules and categorizing callers to offer appropriate touchpoints
- Providing website navigation assistance to consumer-oriented brand sites and escalating outstanding issues
- Providing goodwill to customers on behalf of the client within client guidelines
- Communicating in written form (email/text chat) with consumers regarding products and programs supported
- Conducting CRM outbound follow-up calls to ensure receipt of fulfillment items and to answer any additional questions
- Inviting consumers to attend events and following critical elements of the call and file handling process
- Staying current with center procedures, product information, and online resource tools
- Appropriately managing customer complaints from initial call to resolution
Essential Qualifications
To be successful in this role, you will need:
- A high school diploma with 6 plus months of customer service experience preferred
- Courteous and strong customer service orientation
- Ability to effectively communicate, both written and verbally, in Spanish and English
- Ability to learn, including strong problem-solving skills
- Dependable with proficient attention to detail
- Able to rotate shifts, as needed
- A passion for helping others and a strong desire to deliver exceptional customer experiences
Preferred Qualifications
While not essential, the following qualifications are preferred:
- Sales or marketing background with the ability to build rapport with consumers over the phone
- Experience in the automotive industry
- Strong technical skills, including proficiency in CRM software and online resource tools
Skills and Competencies
To succeed in this role, you will need to possess the following skills and competencies:
- Excellent communication and interpersonal skills
- Strong problem-solving and analytical skills
- Ability to work in a fast-paced environment and adapt to changing situations
- Strong attention to detail and ability to multitask
- Ability to work independently and as part of a team
- Strong customer service skills and ability to deliver exceptional customer experiences
Career Growth Opportunities and Learning Benefits
At blithequark, we are committed to investing in our people and teams for ongoing personal and career development. As a Remote Spanish Bilingual Automotive Customer Service Advisor, you will have access to:
- Opportunities for performance incentives and rewards
- Paid training and development programs
- Clear paths for career development and advancement
- Mentorship programs to help you create a strong foundation for a rewarding career
- Networking and leadership opportunities with staff resource groups
Work Environment and Company Culture
At blithequark, we pride ourselves on our diverse, global organization and our commitment to innovation, sustainability, and social responsibility. As a Remote Spanish Bilingual Automotive Customer Service Advisor, you will be part of a dynamic team that values:
- Diversity, equity, and inclusion
- Global citizenship and sustainability
- Team events and activities that promote wellness and camaraderie
- Opportunities to make a difference in your community and beyond
Compensation, Perks, and Benefits
As a Remote Spanish Bilingual Automotive Customer Service Advisor at blithequark, you will be eligible for a range of compensation, perks, and benefits, including:
- Competitive salary and performance incentives
- Full benefits, including medical, dental, vision, and an employee assistance program (EAP)
- 401K and retirement savings plan
- Opportunities for career development and advancement
- Flexible work arrangements, including remote work options
- Team appreciation days and customer service week celebrations
- Wellness activities and events that promote health and well-being
Conclusion
If you are a motivated and compassionate individual who is passionate about delivering exceptional customer experiences, we want to hear from you! As a Remote Spanish Bilingual Automotive Customer Service Advisor at blithequark, you will have the opportunity to make a real difference in the lives of our customers and contribute to the success of our company. Apply today and join our team of talented and dedicated professionals who are committed to excellence and customer satisfaction.
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