Introduction to blithequark and the Industry
At blithequark, we are passionate about empowering our customers to achieve unprecedented scale and innovation through cloud technology. As a leader in the cloud computing space, we have pioneered a robust suite of products and services that power businesses from successful startups to Global 500 companies. Our commitment to innovation and customer satisfaction has earned us the trust of the most discerning clients, including the U.S. Space Force. We are now seeking an experienced Senior Customer Solutions Manager to join our talented team and help our customers build and modernize their IT infrastructure at an unbelievable scale.
Job Overview
In this highly visible role, you will work closely with the U.S. Space Force to solution and modernize their IT infrastructure, leveraging the full potential of blithequark's cloud services. You will collaborate with our account managers, solution architects, and service team subject matter experts to remove obstacles, solve customer problems, and facilitate mission workload transformation. As a Senior Customer Solutions Manager, you will be the advocate guiding our customers through the value realization, enablement, and governance of their cloud transformation journey.
Key Responsibilities
- Working with organizations in all stages of their cloud adoption, you will identify and accelerate the customer's realization of value throughout the cloud lifecycle through the adoption of blithequark services, partner solutions, best practices, and other.
- You will help customers achieve organizational cloud readiness, cloud fluency, and cloud skills through skills guilds, experience-based accelerators, training partners, and other.
- You will establish and mature operating models/structures to drive scale and long-term success through the application of blithequark frameworks and mechanisms.
- You will work across blithequark to apply your technical, business, and program management expertise to solve some of the most complex and challenging technology problems for our customers.
- You will interface with partner and cross-functional teams, customer team members, and pre/post sales to drive detailed discussions seeking alignment to deliver cloud adoption and migration strategies with, and on behalf of your customer.
Essential Qualifications
To be successful in this role, you should have:
- 8+ years of customer-facing work, engaging with customer executives, technologists, or partners to solve business problems with advanced technologies experience.
- A Bachelor's degree in science, technology, engineering, math, business, or equivalent.
- Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams.
- 8+ years of leading large-scale, technical, or engineering programs in the U.S. Department of Defense (5+ of these years working with the U.S. Space Force) and 3+ years working DoD delivery/post-sales programs, with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience.
Preferred Qualifications
While not required, the following qualifications are preferred:
- PMP certification, or SCRUM/Agile, SAFe certification.
- Experience implementing cloud services, including migrations and modernization projects or similar.
- Knowledge of software development lifecycle, including design, development, test, build, deployment processes, and timelines.
- Knowledge of U.S. Department of Defense compliance frameworks and security requirements, such as NIST the DoD CC SRG.
Skills and Competencies
To excel in this role, you should possess:
- Strong technical, business, and program management expertise.
- Excellent communication and interpersonal skills.
- Ability to work in an ambiguous and changing environment.
- Strong problem-solving and analytical skills.
- Ability to lead and manage cross-functional teams.
Career Growth Opportunities and Learning Benefits
At blithequark, we are committed to the growth and development of our employees. As a Senior Customer Solutions Manager, you will have access to:
- Endless knowledge-sharing and mentorship opportunities.
- Career-advancing resources to help you develop into a better-rounded professional.
- Opportunities to work on complex and challenging projects that drive business and IT transformation for our customers.
- A flexible schedule that allows for a healthy work-life balance.
Work Environment and Company Culture
Our team at blithequark values diversity, equity, and inclusion. We are committed to creating a workplace where everyone feels welcome and empowered to contribute. We offer:
- A collaborative and inclusive work environment.
- Employee-led affinity groups that foster a culture of inclusion.
- Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences.
- A flexible schedule that allows for a healthy work-life balance.
Compensation, Perks, and Benefits
Our compensation package is competitive and reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $138,200/year in our lowest geographic market up to $239,000/year in our highest geographic market. We also offer a range of benefits, including:
- Equity, sign-on payments, and other forms of compensation.
- A full range of medical, financial, and/or other benefits.
- Opportunities for career growth and development.
Conclusion
If you are a customer-obsessed, cloud-savvy professional looking to make a difference in the lives of our customers, we encourage you to apply for this exciting opportunity. As a Senior Customer Solutions Manager at blithequark, you will be part of a talented team that is dedicated to helping our customers achieve new possibilities through cloud technology. Don't miss out on this chance to join our team and take your career to the next level. Apply now!
Apply Now