At arenaflex, we're passionate about inspiring and improving the world by coloring and protecting what matters. Our paints, coatings, and innovative solutions make the places and spaces in our world brighter and stronger. As a Store Customer Service Specialist, you'll play a vital role in helping our customers achieve their goals and making a lasting impact on our community.
**About arenaflex**
arenaflex is a leading manufacturer and distributor of paints, coatings, and related products. We're committed to delivering exceptional customer experiences, innovative solutions, and a culture of excellence. Our purpose is to inspire and improve the world by coloring and protecting what matters.
**Job Summary**
We're seeking an experienced Store Customer Service Specialist to join our team in Oakland, CA. As a key member of our retail team, you'll be responsible for providing exceptional customer service, building trust relationships with wholesale and retail customers, and achieving sales goals. If you're passionate about delivering outstanding customer experiences and have a strong background in customer service, sales, or retail, we encourage you to apply.
**Key Responsibilities**
* Ensure high levels of customer satisfaction through excellent sales service
* Assist customers in person and over the phone by determining needs and presenting appropriate products and services
* Build productive trust relationships with wholesale and retail customers
* Process sales transactions accurately and consistently with policies and procedures
* Follow and achieve sales goals on a monthly, quarterly, and yearly basis
* Maintain precise work order files and formulas
* Pull appropriate products from the sales floor or warehouse
* Tint and mix products, as needed, to customer specifications
* Stock shelves and set up displays
* Clean store equipment
* Load/unload delivery trucks
* Assist in making deliveries, as needed
* Maintain in-stock and presentable condition assigned areas
* Remain knowledgeable on products offered and discuss available options
* Comply with inventory control procedures
* Suggest ways to improve sales
**Minimum Requirements**
* Must be at least eighteen (18) years of age
* Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
* Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
* Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
**Preferred Qualifications**
* Have a valid, unrestricted Driver's License
* Have at least a High School diploma or GED
* Have at least one (1) year experience working in a delivery, retail, or customer service position
* Have previous work experience selling paint and paint-related products
* Have previous work experience operating tinting and mixing equipment
* Ability to read, write, comprehend, and communicate in more than one language
* Ability to read, write, comprehend, and communicate in Spanish
**What We Offer**
* Competitive salary and benefits package
* Opportunities for career growth and professional development
* Collaborative and inclusive work environment
* Recognition and rewards for outstanding performance
* Comprehensive training and support
* Flexible scheduling and work-life balance
**How to Apply**
If you're passionate about delivering exceptional customer experiences and have a strong background in customer service, sales, or retail, we encourage you to apply. Please submit your application, including your resume and a cover letter, through our website or by visiting our store in Oakland, CA.
**Equal Employment Opportunity**
arenaflex is an equal employment opportunity employer. We welcome applications from diverse candidates and are committed to creating an inclusive and respectful work environment. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other consideration prohibited by law or by contract.
**Security Notice**
Please be aware that arenaflex recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.
**Benefits**
arenaflex offers a comprehensive benefits package, including:
* Health, dental, and vision insurance
* 401(k) retirement plan
* Paid time off and holidays
* Life insurance
* Disability insurance
* Employee assistance program
* Flexible spending account
* Employee recognition and rewards program
**Compensation**
The salary range for this position is competitive and based on experience. The actual salary will be determined based on the facts and circumstances of each case and will take into account the wide range of factors considered in making compensation decisions, including skill sets, experience, and training.
**Location**
The position is located in Oakland, CA, and requires the ability to work in a fast-paced retail environment. The ideal candidate will be able to work a variety of shifts, including evenings and weekends, with or without reasonable accommodation.
**How to Get Started**
To apply for this position, please submit your application, including your resume and a cover letter, through our website or by visiting our store in Oakland, CA. We look forward to hearing from you!
**Contact Us**
If you have any questions or would like more information about this position, please don't hesitate to contact us. We're always happy to hear from you and look forward to connecting with you.