At arenaflex, we're passionate about creating a culture that not only protects the lives of our customers but also empowers our employees to grow and thrive. As a Technical Customer Experience Representative, you'll be at the forefront of our customer support team, providing top-notch assistance to our clients while working in a dynamic and collaborative environment.
**About arenaflex**
arenaflex is a leading provider of innovative solutions that cater to the evolving needs of our customers. Our commitment to excellence is reflected in our cutting-edge products and services, which are designed to make a tangible difference in the lives of those we serve. We're a company that values collaboration, innovation, and customer satisfaction above all else, and we're looking for like-minded individuals to join our team.
**Why Join arenaflex?**
We're a company that's passionate about growth and development. We believe in empowering our employees to reach their full potential and providing them with the tools and resources they need to succeed. Our hybrid work model allows our teams to split their time between office and home, giving them the flexibility to work in a way that suits their needs. We're a company that values work-life balance and is committed to creating a positive and inclusive work environment.
**What You'll Do**
As a Technical Customer Experience Representative, you'll be responsible for providing exceptional support to our customers through various channels, including phone, email, and chat. Your primary responsibilities will include:
* Responding promptly, courteously, and knowledgeably to technical support inquiries
* Providing top-tier support to all customers with a goal of first call resolution
* Educating customers on system installation/use, and assisting in troubleshooting
* Utilizing prior customer support experience to enable customer success and happiness
* Using problem-solving skills to solve customer issues and address concerns
* Outbound calls to current customers to address issues, when needed
**What You'll Bring**
To succeed in this role, you'll need to possess a unique blend of technical expertise, communication skills, and a customer-centric approach. Some of the essential qualifications include:
* Proven success in a phone-based customer service or call center position
* Ability to understand and determine root causes to customer issues
* Comfort with technology and ability to provide technical assistance for consumer electronics
* Proven record of outstanding attendance and timeliness in a structured environment
* Strong work ethic and the drive to contribute to company goals
* Clear and effective phone communication skills to ensure all customer issues are resolved
* Ability to work independently and in a team setting
* Ability to prioritize in a fast-paced environment and excellent time management skills
* Positive, can-do attitude and eager for continuous improvement
* Strong commitment to customer happiness and satisfaction
**Must-Have Qualifications**
* Eligibility for certification as an electronic security employee, which requires submitting your fingerprints to the Virginia Department of Criminal Justice Services (DCJS) for use in conducting a national criminal records search and a Virginia criminal history search and final certification approval from DCJS.
**Perks and Benefits**
As a valued member of our team, you'll enjoy a range of exciting benefits, including:
* Shift Differential for Nights & Weekends
* Opportunities for Career Progression
* Medical, Dental, and Vision Benefits Starting Day 1
* Matching 401k up to 4%
* Holiday Pay
* Paid Time Off
* Team Building Activities
* #BagelThursdays
* Employee Referral Programs $$$
**What We Value**
At arenaflex, we're committed to creating a culture that's guided by a set of core values, including:
* Customer Obsessed - Building deep empathy for customers and developing strong, long-term relationships with them.
* Aim High - Always challenging oneself and others to raise the bar.
* No Ego - "no job too small" attitude, and open, inclusive, and humble style.
* One Team - highly collaborative approach to achieving success.
* Lift As We Climb - A track record of investing in developing others and helping others succeed.
* Lean & Nimble - working with agility and efficiency to experiment in an often-ambiguous environment.
**Equal Opportunity Employer**
arenaflex is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. We're committed to full support of qualified individuals in hiring and employment and will work with qualified individuals with disabilities to assess whether a reasonable accommodation may be provided to perform the essential functions of their role, absent undue hardship.
**Ready to Join the arenaflex Team?**
If you're a motivated and customer-focused individual who is passionate about delivering exceptional support, we want to hear from you! Don't worry if you don't meet every single requirement – we value a great attitude and a willingness to learn above all. Submit your application today and join our dynamic team at arenaflex!