At arenaflex, we're on a mission to build world-class solutions for anyone to easily succeed online. With a team of 900 professionals, we're behind the success of over 3 million clients in 150 countries, helping them launch their e-shops, blogs, portfolios, businesses, and passion projects. Our formula for success is simple: customer obsession, innovative products, and talented teams.
**Join arenaflex and be part of a dynamic team that's constantly reaching new heights!**
As a Technical Customer Success Specialist in the Customer Success EN team, you'll play a vital role in helping our customers navigate the world of web hosting. You'll collaborate closely with other CS teams and our product teams to deliver impactful work on a global scale.
**Your Role at arenaflex**
As a Technical Customer Success Specialist, your primary responsibility will be to provide top-notch support to our customers through live chat and tickets. You'll troubleshoot their technical issues, apply problem-solving skills, and show our customers what customer obsession is really about. You'll be a true ambassador for arenaflex, empowering our customers to build their online success.
**Your Skills and Experience**
To succeed in this role, you'll need:
* C1 or native English proficiency
* Minimum 1-year of experience in the IT field, and/or IT-related studies (a must)
* Experience/strong knowledge in web hosting, and/or troubleshooting website-related issues (a must)
* Ability to multitask and handle multiple customer inquiries simultaneously
* High emotional intelligence, with the ability to read customers' sentiment and reflect back on the feedback provided
* Strong problem-solving skills and the ability to think critically when addressing tasks
* Ability to show empathy, tactfulness, and proactivity when interacting with customers
* Hunger for growth & a can-do attitude!
* A curious and always learning mindset - if you don't know, how can you find out more?
* Owning your own growth through reflection, reviewing past interactions, and preparing to take initiative on opportunities
* A typing speed of 50 WPM
* Availability for 40 hours per week (5 days a week) in agreed rotating timelines (including nights, and weekends)
**Your Day-to-Day**
As a Technical Customer Success Specialist, your day-to-day will involve:
* Providing services by communicating with customers and troubleshooting their emails & website-related technical issues via live chat and tickets in a timely manner
* Applying problem-solving skills and resourcefulness to show our customers what customer obsession is really about
* Being a true ambassador by empowering our customers to build their online success
* Diving deep into the world of IT by daily polishing your technical expertise
* Delivering impactful work on a global scale
**Benefits that Fuel Your Growth**
At arenaflex, we believe in investing in our team members' growth and development. You'll enjoy:
* A culture where everyone values the highest standards, freedom, and responsibility
* 3-week course in technology, product, and communication areas
* Permanent remote working opportunity
* 20 paid vacation days
* Bonuses: unlimited for upselling and efficiency based on KPIs
* Regular remote team-building and OKR events
* Tools needed for your personal development: Udemy account, Successors Academy course, Scribd subscription, Individual Development Plans, etc.
**Compensation**
You'll receive a competitive monthly compensation for services based on your experience & market standards.
**Why Join arenaflex?**
At arenaflex, we're passionate about creating a work environment that's inclusive, dynamic, and rewarding. We believe in:
* Empowering our team members to take ownership of their growth and development
* Providing opportunities for career growth and advancement
* Fostering a culture of innovation, creativity, and collaboration
* Investing in our team members' well-being and happiness
**Unlock Ambition. Apply NOW. Scale Success!**
If you're a motivated and talented individual who's passionate about delivering exceptional customer support, we want to hear from you! Apply now to join our dynamic team at arenaflex and be part of a journey that's constantly reaching new heights!
Apply Now
Apply Now