At arenaflex, we're dedicated to providing exceptional customer service and support during times of crisis. As a Temporary Remote Catastrophe (CAT) Customer Service Representative, you'll play a vital role in helping individuals navigate the claims process and providing empathy and support during a difficult time. If you're passionate about making a difference and have a strong customer service background, we encourage you to apply for this exciting opportunity.
**About arenaflex**
arenaflex is a leading provider of customer service and benefits compliance solutions, serving over 1,000 clients across various industries. Our team is committed to delivering exceptional service and support, and we're proud to have been recognized as a Great Place to Work twice. We're seeking highly motivated, production-driven, and team-oriented individuals to join our team as Temporary Remote Catastrophe (CAT) Customer Service Representatives.
**Job Summary**
As a Temporary Remote Catastrophe (CAT) Customer Service Representative, you'll work on a temporary, remote basis in response to catastrophe relief efforts. You'll be responsible for providing positive customer service, technical expertise, and empathy to customers during the claims process. You'll also be responsible for collecting and documenting claim details, identifying and resolving customer issues, and utilizing call scripting to ensure consistency and efficiency in handling customer claims and inquiries.
**Key Responsibilities**
* Provide positive customer service and technical expertise through prompt, accurate, and courteous responses to customer needs
* Offer empathy and support to customers during the claim process
* Collect and document all claim details provided by the customer into the claim accurately
* Identify and resolve customer issues by adhering to clients-specific handling instructions
* Utilize call scripting to ensure consistency and efficiency in handling customer claims and inquiries
* Work collaboratively with the team to achieve goals and objectives
**Computer and Network Requirements**
* You must have your own computer for the role, and a QRM laptop/computer will not be provided
* Operating System: Windows 10, Windows 11, Windows Home
* Not Supported: Chromebooks, macOS, Linux, etc.
* Network Requirements:
+ Upon hire, must run a Speedtest from the computer the individual will be working from (www.speedtest.net)
+ Ethernet connection is not required, however, strongly recommended
+ Must be on a private network, not allowed to work in public locations
+ No VPNs are allowed, as logins must happen in the US
**Desired Characteristics**
* Highly motivated, energetic, and dedicated
* Excellent organizational, written, and oral communication skills
* The ability to type swiftly and accurately (40+ words a minute)
* Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
* Basic understanding of Windows operating systems
* Highly reliable with the ability to maintain regular attendance and punctuality
* The ability to evaluate, troubleshoot, and follow up on customer issues
* Must be customer service oriented (empathetic, responsive, patient, and conscientious)
* Ability to multi-task, stay focused, and self-manage
* The ability to thrive in a fast-paced environment
* Must be authorized to work in the country where the job is based
* Must be willing to submit to a background investigation and drug test as part of the onboarding process
**Benefits and Compensation**
* Job Type: Temporary/Seasonal
* If a strong performer, ability for rehire during high volume timeframes: End of April – May (Hail Claims), July – October (Hurricane Claims), Christmas – New Year (high call volume Claims)
* Expected Hours: 6 – 40 hours per week
* Pay: $15 per hour
* Ability to work from home when convenient for you
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we're committed to helping our employees grow and develop their skills. As a Temporary Remote Catastrophe (CAT) Customer Service Representative, you'll have access to:
* Comprehensive training programs to help you develop your customer service skills
* Opportunities for career advancement and professional growth
* A collaborative and supportive work environment
* A competitive compensation package and benefits
**Work Environment and Company Culture**
arenaflex is a dynamic and fast-paced work environment that values teamwork, innovation, and customer satisfaction. Our team is committed to delivering exceptional service and support, and we're proud to have been recognized as a Great Place to Work twice. As a Temporary Remote Catastrophe (CAT) Customer Service Representative, you'll have the opportunity to work from home and enjoy a flexible schedule.
**How to Apply**
If you're passionate about making a difference and have a strong customer service background, we encourage you to apply for this exciting opportunity. Click the link below to apply now and we'll be in touch soon!
**Simple Application Process**
Ready to join us? The first step is easy. Click apply now and we'll be in touch soon!