Join Team Amex and Embark on a Rewarding Career Journey
American Express is inviting talented individuals to share their resumes for future opportunities with the Travel and Lifestyle Services team. As a global and diverse community of colleagues, we are committed to backing our customers, communities, and each other. With a strong focus on providing the world's best customer experience, we offer a dynamic and supportive work environment that fosters growth, learning, and career development.
About the Role
We are seeking an experienced Travel Consultant to join our contact center team, providing exceptional customer service to our premium card members in a high-volume environment. As the face of American Express, you will create positive interactions with our customers every day, curating unique travel experiences and helping them with their everyday needs.
Key Responsibilities
- Deliver world-class customer service in an inbound, high-volume travel call servicing environment
- Delight our Premium Card Members with unforgettable travel experiences by creating new bookings and servicing existing travel arrangements
- Understand customer needs through consultation to deliver innovative and extraordinary interactions
- Research, plan, and create personalized travel experiences, including booking domestic and international flights, car and hotel travel arrangements
- Communicate new and existing product offerings and value propositions relevant to the Card Member
Essential Qualifications
To succeed in this role, you will need:
- 1 year of experience in tourism, travel, hospitality, or cruise and tours
- High-end customer service or sales roles experience
- Demonstrated ability to provide premium customer service, ideally in a call center or other comparable fast-paced, high-volume servicing environment
- Basic geography knowledge with the ability to locate continents, countries, and key travel destinations worldwide
- Positive attitude and outlook, as demonstrated through a desire to learn, willingness to try new things, resiliency through change, and optimism
- Natural communicator who can demonstrate active listening skills and adapt conversation to suit the situation and the Card Member's communication style
- Computer proficiency as demonstrated by the ability to navigate multiple computer applications, Microsoft Office, and personal devices
- Ability to succeed in a result-focused environment, with a healthy desire to meet and exceed goals
Preferred Qualifications
While not required, the following qualifications are highly desirable:
- Experience working in a virtual environment
- Flexibility to work varied shifts, including weekends and holidays
- Previous experience with travel booking systems and software
Skills and Competencies
To excel in this role, you will need to possess:
- Excellent communication and interpersonal skills
- Strong problem-solving and analytical skills
- Ability to work in a fast-paced, dynamic environment
- Flexibility and adaptability in responding to changing customer needs and priorities
- Strong customer service skills, with a focus on delivering exceptional experiences
Career Growth Opportunities and Learning Benefits
At American Express, we are committed to supporting the growth and development of our colleagues. As a Travel Consultant, you will have access to:
- Industry-leading training and ongoing coaching
- Opportunities for career advancement and professional growth
- A supportive and dynamic work environment that fosters learning and development
Work Environment and Company Culture
American Express is an equal opportunity employer that values diversity and inclusion. Our company culture is built on a foundation of:
- Respect and empathy for our customers and colleagues
- A commitment to delivering exceptional customer experiences
- A culture of continuous learning and improvement
- A flexible and adaptable work environment that supports work-life balance
Compensation, Perks, and Benefits
We offer a competitive compensation package, including:
- A salary range of $20.00 to $28.85 hourly, plus bonus and benefits
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
Why Join American Express?
At American Express, we are committed to backing our colleagues and their loved ones with benefits and programs that support their holistic well-being. We prioritize their physical, financial, and mental health through each stage of life. By joining our team, you will become part of a global and diverse community of colleagues who are passionate about delivering exceptional customer experiences.
If you are a tenured travel professional or have a career in hospitality or tourism, and are looking for a new challenge, we encourage you to apply for this exciting opportunity. With an intensive paid training and mentor program, you will have the chance to become a highly skilled Travel Consultant and embark on a rewarding career journey with American Express.
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