Imagine being part of a team that has been making the American Dream of homeownership a reality for families for over 60 years. At arenaflex, we are dedicated to building consumer-inspired homes and communities that make lives better. As a FORTUNE 500 company and one of America's top residential builders, we put the consumer at the center of everything we do, standing above the competition in our commitment to quality. Our vision is to create homes and communities that inspire and satisfy our customers, and we believe that success starts with having the right people on our team.
We are seeking an experienced Virtual Customer Care Manager II to join our team at the New England Division Office in Westborough, MA. As a Virtual Customer Care Manager, you will play a critical role in triaging warranty service requests virtually with homeowners and managing the resolution of their concerns until completion. Using the TechSee platform, you will conduct an initial analysis of the customer's claim to determine warranty coverage and the appropriate recourse. This is an exciting opportunity to join a dynamic team and make a real difference in the lives of our customers.
The Virtual Customer Care Manager II role has a decision impact at the division level and is responsible for a single department. There are no direct or indirect reports in this role, and there is no budgetary responsibility. The physical requirements of the role involve sitting, standing, and/or movement, with the ability to exert minimal force of up to 50 pounds and occasionally exert up to 80 pounds of minimal force to carry, lift, push, pull, and otherwise move objects. The ability to climb ladders, scaffolding, and other means to reach and observe all areas of building is also required, as well as the ability to work in various weather conditions.
At arenaflex, we offer a rich, fulfilling, and rewarding career across multiple geographies and brands. We are committed to diversity and inclusion, valuing the differences of each employee and understanding that being consumer-inspired means reflecting the diversity of the consumers we serve. As an equal opportunity employer, we provide a reasonable accommodation to qualified applicants with disabilities and ensure that all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
At arenaflex, we believe in investing in our employees' growth and development. As a Virtual Customer Care Manager II, you will have access to training and development opportunities to enhance your skills and knowledge, as well as opportunities for career advancement within the company. Our goal is to provide a supportive and inclusive work environment that allows you to thrive and reach your full potential.
Our company culture is built on a foundation of integrity, respect, and teamwork. We believe in creating a work environment that is collaborative, inclusive, and supportive, where everyone feels valued and empowered to contribute. At arenaflex, we are passionate about making a difference in the lives of our customers and our communities, and we are committed to being a responsible and sustainable business.
We offer a competitive compensation package, as well as a range of perks and benefits, including health insurance, retirement savings plans, and paid time off. Our goal is to provide a comprehensive rewards package that recognizes and rewards your contributions to the company.
If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for the Virtual Customer Care Manager II role at arenaflex. This is an exciting opportunity to join a dynamic team and make a real difference in the lives of our customers. Apply now to take the first step towards a rewarding and fulfilling career with arenaflex.
Apply Now