As a leading entertainment and gaming destination, arenaflex is committed to providing an exceptional experience for our guests and team members alike. We're seeking a talented and passionate individual to join our team as a Wagering Customer Service Agent. If you're a sports enthusiast with a knack for delivering top-notch customer service, we want to hear from you!
**About arenaflex**
arenaflex is a renowned entertainment and gaming destination in Hot Springs, AR, offering a unique blend of excitement and hospitality. Our legacy is built on a strong foundation of core values, which guide our actions and decisions every day. We're proud to be a family-oriented organization that strives to be Arkansas' Employer of Choice. Our commitment to excellence is evident in everything we do, from our world-class gaming facilities to our exceptional customer service.
**Job Summary**
As a Wagering Customer Service Agent at arenaflex, you'll be the face of our online sports wagering platform, Oaklawn Sports. You'll provide exceptional support to our customers via instant chat, phone, and email, ensuring their experience is seamless and enjoyable. If you're passionate about sports, have a strong understanding of online betting, and excel in a fast-paced environment, we want to hear from you!
**Key Responsibilities**
* Respond promptly and professionally to customer inquiries via live chat, email, and phone
* Provide support for account-related issues, deposits and withdrawals, technical trouble shooting, and general betting inquiries
* Assist customers in navigating the platform, understanding betting markets, and resolving wagering disputes
* Identify and escalate complex issues to the appropriate department while ensuring timely follow-ups
* Maintain up-to-date knowledge of sports wagering regulations, promotions, and platform policies
* Accurately document customer interactions and resolutions in the customer support system
* Monitor and report suspicious activity to ensure compliance with responsible gaming policies
* Work in a fast-paced environment while maintaining a high level of professionalism and empathy
* Always maintain positive guest relations
* Resolve guest complaints, ensuring guest satisfaction
* Monitor and maintain cleanliness, sanitation, and organization of assigned work areas
* Consistently offer professional, friendly, and engaging service
* Answer telephone and email inquiries in a timely manner
* Comply with all company privacy standards
* Follow department policies, procedures, and service standards
* Follow all safety policies
* Ability to work nights, weekends, and holidays
* Punctual attendance required
* Must be able to prioritize and multi-task effectively
* Must be able to meet exceptional service standards
* Excellent communication skills with an emphasis on proper phone etiquette
* Excellent listening skills
* Ability to work well under pressure in a fast-paced environment
* Ability to work cohesively as part of a team
* Ability to focus attention on guest needs, remaining calm and courteous at all times
* Ability to remain positive, resourceful, and improvise while working in a fast-paced environment, sometimes under pressure
* Must be able to type 50 words per minute
* Computer proficiency is required; Microsoft Office, Outlook, Word, Excel
* Must be highly motivated and customer-focused
**Qualification Requirements**
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
* Must be at least 21 years of age
* Previous experience in customer service, preferably within online gaming, sport betting, or hospitality industries
* Strong knowledge of sports wagering platforms
* Excellent written and verbal communication skills
* Ability to multitask and work efficiently under pressure
* Strong problem-solving skills and attention to detail
* Flexible availability, including nights, weekends, and holidays
* Familiarity with responsible gaming practices and industry regulations is a plus
* Proficiency in multiple languages is a plus
**Supervisory Responsibilities**
This job does not have supervisory responsibilities.
**Language Skills**
Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in English may also be required.
**Certificates, Licenses, Registrations**
Employee must be able to qualify for licenses and permits required by federal, state, and local regulations.
**Work Environment and Culture**
As a team member at arenaflex, you'll enjoy a dynamic and fast-paced work environment that's always buzzing with energy. Our culture is built on a strong foundation of core values, which guide our actions and decisions every day. We're a family-oriented organization that strives to be Arkansas' Employer of Choice. Our commitment to excellence is evident in everything we do, from our world-class gaming facilities to our exceptional customer service.
**Compensation, Perks, and Benefits**
arenaflex offers a competitive compensation package, including a salary, benefits, and perks that reflect our commitment to our team members' well-being and success. As a Wagering Customer Service Agent, you'll enjoy a range of benefits, including:
* Competitive salary
* Comprehensive benefits package
* Opportunities for career growth and professional development
* Recognition and rewards for outstanding performance
* Access to exclusive team member perks and discounts
* A dynamic and supportive work environment
**How to Apply**
If you're a motivated and customer-focused individual with a passion for sports and exceptional customer service, we want to hear from you! Apply now to join our team as a Wagering Customer Service Agent at arenaflex.