Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we invite you to join arenaflex's Auto Finance Servicing team as a Work From Home Auto Finance Customer Service Coordinator. As a key member of our team, you will play a vital role in providing world-class service to our nearly 3 million customers, helping them achieve their financial goals and building long-lasting relationships.
**About arenaflex**
arenaflex is a leading financial services company that has been revolutionizing the way people manage their finances for over three decades. With a strong commitment to innovation, customer satisfaction, and employee development, we have established ourselves as a trusted partner in the financial industry. Our team of dedicated professionals is passionate about delivering exceptional experiences, and we're looking for like-minded individuals to join our ranks.
**Job Summary**
As a Work From Home Auto Finance Customer Service Coordinator, you will be responsible for providing top-notch service to our customers, resolving their queries, and helping them navigate our products and services. You will work closely with our experienced partners to effectively problem-solve and build strong relationships with our customers. If you're a motivated, customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity.
**Key Responsibilities**
* Place outbound calls to potential customers looking to refinance their auto loans
* Take an active role in educating customers about our products and services
* Answer inbound calls and greet customers with energy and enthusiasm
* Thrive in a fast-paced, lively, and dynamic work environment
* Use a conversation-based approach to uncover customer needs using open-ended questions
* Guide customers through the online enrollment process
* Assist customers with account questions in an energetic and spirited manner
* Perform multiple tasks/navigate multiple systems simultaneously to service the customer's application or troubleshoot their questions and issues
* Build trust and confidence with our customers that we are there to help serve their needs and reach their financial goals
* Strive for first call resolution, and take true ownership of customer needs and issues
* Own your personal development to achieve job proficiency, meet performance goals, and independently keep your own technical know-how up to date
* Build strong working relationships with experience partners to effectively problem-solve
* Have strong positive influence on peers
* Communicate in a professional manner in all settings
**Basic Qualifications**
* High School Diploma, GED, or equivalent certification
* At least 2 years of Customer Service or Call Center Experience
* At least 1 year of experience using Google Suite or Microsoft Office
**Preferred Qualifications**
* At least 1 year of auto finance experience
* At least 3 years of Customer Service or Call Center experience
* At least 6 months of experience in the Financial Industry
**Work From Home Technology Requirements**
* Secure home office environment that is free from background noise and distractions
* Reliable private internet connection that is not supplied via cellular data or hotspot is required
* A private network that is password protected where you have ownership or line of sight to every device on the network
* Internet service must be provided by Cable or Fiber Internet Service Providers (ISP)
* Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions
* ISP download speeds on VPN must be at least 5Mbps, with 10+ Mbps preferred
**Work From Home Location Requirements**
* This role is 100% work from home. We are unable to consider applicants who do not meet the required arenaflex Work at Home compatible internet access or who live in the states of California, Hawaii, or US territories.
**Benefits and Perks**
* Comprehensive, competitive, and inclusive set of health, financial, and other benefits that support your total well-being
* Medical, Dental, Vision, Prescription coverage Day 1
* Flexible Scheduling
* Paid Time Off
* Wellbeing offerings such as backup childcare and Mental Wellness support
* Tuition Reimbursement
* Paid Training and Development offered quarterly
* Flexible Spending Account
* Life Insurance as well as Disability
* Disability Insurance
* 401 K and Stock Purchase Plan
**Compensation**
* The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount arenaflex is willing to pay at the time of this posting.
* Remote (Regardless of Location): $43,680 - $43,680 for Customer Service Coordinator
* Richmond, VA: $43,680 - $43,680 for Customer Service Coordinator
**How to Apply**
If you're a motivated, customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.
**Equal Opportunity Employer**
arenaflex is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. arenaflex promotes a drug-free workplace and will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries.