Are you a customer-focused individual with a passion for delivering exceptional service? Do you thrive in a dynamic, fast-paced environment where no two interactions are ever the same? If so, we want to hear from you! arenaflex is seeking an experienced Work from Home Customer Service Coordinator - Bank Voice to join our team. As a key member of our Customer Care team, you will be the voice of arenaflex, providing top-notch support to our customers and helping us change the face of banking for good.
**About arenaflex**
arenaflex is more than just a bank - we're a community of innovators, thinkers, and doers who are passionate about making a difference in the lives of our customers. We believe that everyone deserves to be treated with respect, empathy, and compassion, and we're committed to creating a workplace culture that reflects those values. Our team is made up of talented individuals from diverse backgrounds and experiences, and we're always looking for people who share our passion for delivering exceptional service and making a positive impact.
**About the Role**
As a Work from Home Customer Service Coordinator - Bank Voice, you will be responsible for providing high-quality customer service to arenaflex customers via phone, email, and chat. You will be the first point of contact for customers, responding to their inquiries, resolving issues, and providing solutions to their problems. You will also be responsible for escalating complex issues to senior team members and collaborating with other departments to resolve customer complaints.
**Key Responsibilities**
* Provide exceptional customer service via phone, email, and chat, responding to customer inquiries and resolving issues in a timely and professional manner
* Respond to customer complaints and concerns, escalating complex issues to senior team members as needed
* Collaborate with other departments to resolve customer complaints and improve overall customer experience
* Develop and maintain a deep understanding of arenaflex products and services, including features, benefits, and limitations
* Stay up-to-date on industry trends and developments, applying this knowledge to improve customer service and product offerings
* Work collaboratively with team members to achieve customer service goals and objectives
* Participate in ongoing training and development programs to improve customer service skills and knowledge
**Essential Qualifications**
* High school diploma or equivalent certification
* At least 2 years of customer service experience or 2 years of call center experience
* Strong communication and interpersonal skills, with the ability to work effectively with customers, team members, and senior leaders
* Ability to work in a fast-paced, dynamic environment with multiple priorities and deadlines
* Strong problem-solving and analytical skills, with the ability to think critically and make sound decisions
* Ability to work independently and as part of a team, with a strong focus on collaboration and teamwork
* Strong attention to detail and organizational skills, with the ability to manage multiple tasks and priorities
**Preferred Qualifications**
* At least 1 year of financial services experience or banking experience
* Experience working in a call center or customer service environment, with a strong focus on customer satisfaction and retention
* Knowledge of arenaflex products and services, including features, benefits, and limitations
* Experience working with customer relationship management (CRM) software and other technology platforms
**Schedule**
* Tuesday through Saturday, 2:00 p.m. - 11:00 p.m. EST
* Sunday through Thursday, 2:00 p.m. - 11:00 p.m. EST (Limited Availability)
* Schedules are adjusted per time zone
**Compensation**
* The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount arenaflex is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
* Work From Home: $43,680 - $43,680 for Fascinator, Coordinator
**Benefits**
* Medical, Dental, Vision, Prescription coverage Day 1
* Flexible Schedule Options
* Paid Time Off
* Wellbeing offerings such as backup childcare and Mental Wellness support
* Tuition Reimbursement
* Paid Training and Development offered quarterly
* Flexible Spending Account
* Life Insurance
* Disability Insurance
* 401 K and Stock Purchase Plan
**Work from Home Location Requirements**
* This role is 100% work from home. We are unable to consider applicants who do not meet the required arenaflex Work at Home compatible internet access or who live in the states of California, Hawaii, or US territories.
* Work from home U.S. based associates are not permitted to work internationally, outside of the continental United States (i.e. Hawaii or U.S. Territories), or California.
**How to Apply**
If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
**Equal Opportunity Employer**
arenaflex is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. arenaflex promotes a drug-free workplace. arenaflex will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
**Accommodations**
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact arenaflex Recruiting at 1-800-304-9102 or via email at
[email protected]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
**Technical Support**
For technical support or questions about arenaflex's recruiting process, please send an email to
[email protected]. arenaflex does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
**Note**
arenaflex Financial is made up of several different entities. Please note that any position posted in Canada is for arenaflex Canada, any position posted in the United Kingdom is for arenaflex Europe and any position posted in the Philippines is for arenaflex Philippines Service Corp. (COPSSC).
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