At arenaflex, we're not just a bank - we're a champion for our customers and a catalyst for change in the financial industry. We believe that the best people listen and then say, "How can I help?" That's why we're looking for talented individuals to join our Customer Care team as a Work from Home Customer Service Coordinator - Bank Voice. As a key member of our team, you'll have the opportunity to make a real difference in people's lives while working in a dynamic, supportive environment that values your growth and well-being.
**About arenaflex**
arenaflex is a leading financial institution that's dedicated to changing banking for good. We're committed to providing our customers with compassionate and effective solutions to their financial needs. Our Customer Care team is at the heart of this mission, and we're looking for individuals who share our passion for delivering exceptional customer service.
**More Than Just Training, More About You**
At arenaflex, we believe that our associates are the key to our success. That's why we invest heavily in both formal and informal learning development opportunities. Through our training programs and your day-to-day work, you'll have the chance to develop the skills and knowledge you need to succeed in your role and best serve our customers. Our successful associates at arenaflex will:
* Demonstrate ability and willingness to learn, strong attention to detail, positive attitude, and ability to be flexible and embrace change
* Demonstrate a strong customer focus rooted in empathy
* Communicate effectively with peers, management, and customers
* Exercise good judgment and independent decision-making skills
* Demonstrate exceptional listening, questioning, call control, and de-escalation techniques
* Be proactive, have effective time management and organizational skills
* Display dependability with a solid attendance record
* Maintain sufficient reliable private internet connection, not supplied by use of cellular data (Not a hot spot)
**Compensation and Benefits**
As a Work from Home Customer Service Coordinator - Bank Voice, you'll enjoy a competitive compensation package, including:
* $21 per hour
* Flexible scheduling options to suit your needs
* Comprehensive benefits package, including medical, dental, vision, and prescription coverage from Day 1
* Paid time off and wellbeing offerings, such as backup childcare and mental wellness support
* Tuition reimbursement and paid training and development opportunities
* Flexible spending account and life insurance
* 401(k) and stock purchase plan
**Work from Home Technology Requirements**
To ensure that you have a seamless and secure experience working from home, we require:
* A secure home office environment that is free from background noise and distractions
* Reliable private internet connection that is not supplied via cellular data or hotspot
* A private network that is password protected, where you have ownership or line of sight to every device on the network
* Internet service must be provided by Cable or Fiber Internet Service Providers (ISP)
* Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions
* ISP download speeds on VPN must be at least 5Mbps, with 10+ Mbps preferred
* To validate ISP speeds from a Chrome browser, go to www.google.com, type Speed Test, and run from the Google landing page
* Both Hardwire and WiFi internet connections are acceptable as long as speed and security requirements are met
**Work from Home Location Requirements**
This role is 100% work from home. We are unable to consider applicants who do not meet the required arenaflex Work at Home compatible internet access or who live in the states of California, Hawaii, or US territories. Work from home U.S. based associates are not permitted to work internationally, outside of the continental United States (i.e. Hawaii or U.S. Territories), or California.
**Basic Qualifications**
* High school diploma, GED, or equivalent certification
* At least 2 years of customer service experience or 2 years of call center experience
**Preferred Qualifications**
* At least 1 year of Financial Services experience or Banking experience
**Why Join arenaflex?**
At arenaflex, we believe in the Power of One - the power of one person to make a difference in the lives of others. We're a company that values diversity, inclusion, and employee growth. We offer a comprehensive, competitive, and inclusive set of health, financial, and other benefits that support your total well-being. Learn more about our benefits and culture at the arenaflex Careers website.
**Equal Opportunity Employer**
arenaflex is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth, or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state, or local law.
**How to Apply**
If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.
**Contact Us**
For technical support or questions about arenaflex's recruiting process, please send an email to
[email protected]. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact arenaflex Recruiting at 1-800-304-9102 or via email at
[email protected]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
**Disclaimer**
arenaflex does not provide, endorse, nor guarantee and is not liable for third-party products, services, educational tools, or other information available through this site.
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