Job Description Summary
We are looking for a proactive Field Service Engineer who will be responsible for developing and maintaining strong interpersonal relationships with customer representatives, ensuring Customer Satisfaction and maintaining all equipment models specific to Diagnostic Imaging: Magnetic Resonance, Computed Tomography, NUC, X-Ray and Vascular modalities in Cluj City, Romania .
Job Description
Responsibilities
- Completing troubleshooting, installation, validation, maintenancing, and service repairing needs on designated equipment.
- Owning customer issues from dispatch or identification of issue to resolution.
- Maintaining all models specific to a modality’s in the assigned area.
- Performing total system level troubleshooting on complex multi-symptom problems.
- Communicating clearly with end-users and department managers on equipment status; maintaining customer satisfaction.
- Assisting in Account Sales visits, helping train others where necessary, and identifing Sales opportunities and communicate them to account team.
- Maintaining regular, frequent communication with customers to ensure resolution and proper follow-up, leading to customer satisfaction.
- Partnering with the customer and recommend value-added services that will help the customer run their business more efficiently.
- Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner, ordering repair parts, and managing cycle times.
- Maintaining effective quality systems and programs compliant with ISO 9001 standard, according to the company’s Service Quality Policy Statement.
Required Qualifications
- Qualified Technician/ Engineer or equivalent professional experience in medical devices, advantage: relevant Field Service experience.
- Technical analytical skills.
- Ability to work independently with minimum supervision,
- High work standards and quality.
- Customer-oriented attitude; deals tactfully and effectively with differences of opinion, excellent listening and interpersonal skills.
- Fluency in English.
- Valid driving license B category valid for Romania, active driving experience.
- No restriction to work in hi magnetic field area.
Desired Characteristics
- Ability to plan and organize work effectively,
- Excellent communication skills, listening skills, and interpersonal skills.
- Strong customer skills and deals tactfully and effectively with differences of opinion (e.g., influences rather than directs).
Additional Information
Relocation Assistance Provided: No
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