Aventiv Technologies is a company focused on providing innovative solutions in the correctional industry. They are seeking a Field Service Technician I to maintain, repair, and resolve issues with company products, primarily tablets used in correctional facilities. This role involves technical support, troubleshooting, and ensuring effective communication between facility personnel and the company.
Responsibilities
- Primary representative between on-site facility personnel, Account Management & other company personnel
- Setting up and maintaining individual tablets for users
- Repairs phones, kiosk, video terminals, WAP’s, tablets and other required equipment within correctional facilities within assigned area
- Providing technical support and troubleshooting issues with tablets
- Ensuring security measures are in place to prevent misuse of the tablets
- Assisting with software updates and installations on the tablets
- Managing user accounts and access permissions on the tablets
- Collaborating with other staff members to coordinate tablet usage schedules
- Training incarcerated individuals on how to use the tablets effectively and responsibly
- Responsible for maintaining inventory and ensuring extra inventory or damaged inventory is returned for multiple sites
- Communicates with dispatchers to receive work assignments and provides dispatchers with ETA for arrival and departure information
- Troubleshoot situations where standard procedures have failed in isolating or resolving problems while interfacing with multiple departments for problem resolution
- Required to assist in educating and training Securus customers, providing information to technical support and following direction given on Securus products & services
- Provide administrative services on as needed basis or when dedicated to a particular customer: data entry including PIN/PAN, blocks/unblocks, customer reporting, training, providing CDR reports, assisting with video visitation and burning recordings and/or video to CD/DVD per subpoena and testifying in court when required
- Maintains inventory of equipment and tools
- Manages and maintains assigned company inventories and assets (tool, vehicle, parts inventory, laptop etc.)
Skills
- High school diploma or GED
- Demonstrated ability to work in difficult environments e.g. corrections
- Experience working with Windows OS, and Microsoft office
- Ability to understand the customer's service needs for various facilities and work to improve the operation of their facility regarding all company products such as: Offender Calling System, Video Visitation, Kiosk and/or Tablets
- Ability to work all tasks to completion with a high sense of urgency and the highest work quality
- Must have the ability to quickly learn company products, features and equipment
- Demonstrated experience in determining alternatives to escalations deciding when assistance is needed in dealing with the various problems reported
- Timely responses to requests from management and customers via phone, e-mail and/or with reporting
- Adhere to Field Service Standards and all Company policies
- Self-starting, able to self-train on communications-based product lines
- Excellent ability at multi-tasking, setting priorities and tracking issues concurrently
- Strong communications skills, written and verbal, for working with customers, dispatchers, technical support, specialists, other field technicians and management
- Ability to learn how to do minor repairs and troubleshooting on telephone and video visitation systems and pass skills test accordingly
- Installation, repair and maintenance of telecom and networking devices
- Prior experience using small hand tools to repair electronics
- Previous experience working in law enforcement or correctional environment
Benefits
- Health Insurance
- 401(k)
- Disability
- Life Insurance
- Paid Time Off
- Voluntary Benefits
Company Overview
Aventiv is a diversified technology company that provides innovative solutions to customers in the corrections and government sectors. It was founded in 2019, and is headquartered in Addison, Texas, USA, with a workforce of 1001-5000 employees. Its website is https://www.aventiv.com/.Company H1B Sponsorship
Aventiv Technologies has a track record of offering H1B sponsorships, with 4 in 2023, 3 in 2022, 8 in 2021, 2 in 2020. Please note that this does not guarantee sponsorship for this specific role.
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