Join the Lumen Team: Field Technician I - Toronto, Ontario, Canada
Embark on a career-defining journey with Lumen, a global leader in network infrastructure and technology solutions! As a Field Technician I, you will play a crucial role in ensuring the seamless operation of our network, driving innovation, and delivering exceptional customer experiences. This role offers a unique blend of technical challenges, professional growth, and a vibrant work environment. If you're passionate about technology, enjoy problem-solving, and are looking for a dynamic career path, we encourage you to apply!
About Lumen
Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government, and communities deliver amazing experiences. Our network, edge cloud, security, and communication and collaboration solutions are designed to further human progress through technology. Learn more about our purpose and vision at news.lumen.com, and follow us on LinkedIn, Twitter, Facebook, Instagram, and YouTube.
The Role
As a Field Technician I, you will be responsible for the installation, maintenance, and repair of our network infrastructure, ensuring the highest level of service quality and customer satisfaction. This is an entry-level position that requires a strong foundation in technical skills, a willingness to learn, and a passion for problem-solving.
Key Responsibilities
- Perform installation, testing, and maintenance of network equipment, including fiber optic transmission equipment, lightwave multiplexing equipment, AC and DC power equipment.
- Troubleshoot network equipment, remove and replace defective modules, track spares, and ensure repair.
- Monitor and locate routes, and assist in executing restoration in the event of a service interruption.
- Proactively identify potential problem areas to ensure the integrity of the network and company.
- Assist in the installation, change, decommission, and testing of Next Generation technologies such as Edge Compute, Wavelength, Fiber Optic transport, Ethernet, SONET, and IP network layers.
- Utilize industry-standard software and hardware tools to accurately locate, mark, and protect underground outside plant facilities.
- Perform level 1 preventive scheduled maintenance and inspections on network and critical infrastructure equipment, including HVAC systems, high-voltage electrical systems, and DC power plants.
- Update and report inventory records changes, complete transactional updates within systems, and provide status updates and reports to management.
Requirements and Qualifications
Essential Qualifications
- High School Diploma or GED.
- Up to 2 years of relevant job experience, including 1+ year of network monitoring, installation, or maintenance/repair.
- Entry-level technician with experience and/or knowledge of at least one of the four major technician disciplines: Transmission (DS1/DS3/SONET), Switching (circuit-switching/SS7), TCP/IP (routers/higher-layer protocols), and Outside Plant (Fiber locating, OTDR, Mass Fusion Splicing, etc.).
- Knowledge of locating fiber optic cable, right-of-way, and As-Builts.
- PC skills and proficiency in Microsoft Windows and Office applications.
- Ability to quickly learn corporate databases.
- A valid driver's license.
Preferred Qualifications
- 2+ years of relevant job experience.
- Attention to detail with good organizational capabilities.
- Ability to prioritize with good time management skills.
What We Offer
As a Field Technician I with Lumen, you will enjoy a comprehensive compensation package, including:
- Competitive salary.
- Opportunities for career growth and professional development.
- Comprehensive training and onboarding program.
- Collaborative and dynamic work environment.
- Flexible work arrangements, including remote work options.
- Access to cutting-edge technology and tools.
- Recognition and rewards for outstanding performance.
Work Environment and Culture
At Lumen, we pride ourselves on a culture that values innovation, teamwork, and customer satisfaction. Our work environment is collaborative, dynamic, and supportive, with a focus on employee growth and development. We offer:
- A diverse and inclusive workplace.
- Opportunities for mentorship and coaching.
- Regular feedback and performance evaluations.
- Employee resource groups and networking opportunities.
How to Apply
If you're excited about this opportunity and are ready to join a team of passionate professionals, please apply now! We look forward to reviewing your application and discussing this role further.
Apply Now
Don't miss this chance to embark on a rewarding career journey with Lumen. Apply today and take the first step towards a brighter future!
Apply Now