Financial Controller – High-Growth Call Center (Remote, Part-Time → Potential Full-Time)

We are a U.S.-based inbound call center generating ~$3–4M in annual revenue and scaling aggressively. We handle high-volume payroll, usage-based client billing, and multi-layered operational costs. We are looking for a sharp, analytical Financial Controller to bring structure, discipline, and financial clarity to our operations. This is not a bookkeeping role. This is a hands-on financial controller and leadership position. What We Need We need someone who can: Own month-end close and ensure financial accuracy Build and maintain detailed financial dashboards (cash flow, margin by client, cost per agent hour, etc.) Analyze COGS, payroll efficiency, and management overhead Identify margin leakage and cost optimization opportunities Track debt obligations and improve cash forecasting Monitor merchant processing fees and cost structures Implement financial controls and internal processes Support budgeting and forward revenue projections Prepare reports for ownership with actionable insights (not just numbers) Bonus if you have: Call center, BPO, or service-based business experience Experience with usage-based billing models Experience analyzing payroll-heavy businesses SBA loan or debt restructuring experience Current Environment Revenue: ~$3–4M annually Payroll-heavy operation Multi-layered management structure QuickBooks Online Merchant processing ~3.4% Scaling toward $10M target We need someone who can think like an owner and challenge assumptions when necessary. Who You Are 7+ years experience in accounting/finance Prior Controller or Senior Accounting Manager experience Strong in financial modeling and forecasting Extremely detail-oriented Direct communicator Comfortable working independently Proactive and solution-oriented You should be comfortable digging into messy data and turning it into clarity. Engagement Structure Remote Part-time to start Potential to scale into a larger role Ongoing engagement preferred To Apply Please include: A brief summary of a service-based or payroll-heavy company you’ve supported. An example of a financial dashboard you built (screenshot or description). Your hourly rate. What you believe are the biggest financial risks in a scaling call center. Serious applicants only.