Join Stryker, a Fortune Magazine Recognized Best Workplace, and Make a Difference in Healthcare
Stryker, a global leader in medical technologies, is seeking a highly skilled and detail-oriented Government Sales Support Representative to join its team on a remote basis. As a key member of the customer services team, you will play a vital role in providing exceptional support to sales representatives and building strong relationships with government customers.
About Stryker and the Role
Stryker is driven to make healthcare better through its innovative products and services in Medical and Surgical, Neurotechnology, Orthopaedics, and Spine. With a presence around the world, Stryker impacts more than 130 million patients annually. As a Government Sales Support Representative, you will be the primary point of contact for government customers, handling a wide range of order-related inquiries, and providing sales representatives with prompt and quality service.
Key Responsibilities
- Act as the liaison between internal Stryker customers and external government customers, including substitute buyers, indirect sales channels, distributors, and prime vendors.
- Handle government customer telephone calls and respond to emails, addressing a variety of order-related customer requests, including pricing, order credit, rebills, holds, scheduling, information updates, and shipping details.
- Provide sales representatives with prompt, quality service and support in areas such as government-facing quotes, order entry, order management, warranty replacements, and troubleshooting various order inquiries.
- Respond promptly to and resolve issues raised by Account Managers, customers, distributors, and prime vendors, following company and contract procedures and standards.
- Communicate effectively with Account Managers, regional managers, and other teams/departments to relay customer and sales force communication.
- Follow a standardized order entry process to ensure 100% accuracy for all orders submitted via phone, email, and fax.
- Process government customer orders, determine the status of existing orders, and provide shipment tracking and updates to government GSA sites.
- Provide detailed product information and consistent pricing to customers, as requested through order entry or order-related inquiries.
- Uphold order-related policies and guidelines, maintaining accurate records and filing orders and documentation of government substitute buyer information.
- Abide by company, departmental policies, and regulatory procedures, identifying and recording productivity issues or concerns to help root cause problems.
- Build relationships and foster teamwork with fellow team members, leadership, and individuals across other departments and divisions.
- Assist the Government Customer Service Manager and Channel Associate with the preparation of government-facing sales quotes and orders.
Essential and Preferred Qualifications
To be successful in this role, you will need:
Required Qualifications:
- High School Diploma or equivalent
- 2+ years of relevant experience in customer service or a related field
Preferred Qualifications:
- Bachelor's degree
- Formal customer service training
- Experience with WAWF, ERP, JDE, Oracle, or SAP systems
Skills and Competencies
To excel as a Government Sales Support Representative, you should possess:
- Excellent communication and interpersonal skills
- Strong attention to detail and organizational abilities
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Strong analytical and problem-solving skills
- Proficiency in managing multiple tasks and deadlines
- Ability to build and maintain strong relationships with customers and internal stakeholders
Career Growth Opportunities and Learning Benefits
At Stryker, you will have the opportunity to grow and develop your skills in a dynamic and supportive environment. As a Government Sales Support Representative, you will be exposed to a wide range of experiences, including:
- Working with a global medical technology leader
- Developing expertise in government sales and customer service
- Building relationships with customers and internal stakeholders
- Participating in training and development programs to enhance your skills
Work Environment and Company Culture
Stryker is committed to creating a work environment that is inclusive, diverse, and supportive. As a remote worker, you will be part of a global team that values flexibility and work-life balance. Stryker has been recognized as one of the World's Best Workplaces and a Best Workplace for Diversity by Fortune Magazine.
Compensation, Perks, and Benefits
Stryker offers a competitive compensation package, including:
- A salary range of $21.05/hr. - $37.02/hr., plus bonus eligibility
- A comprehensive benefits package, including medical, dental, vision, and life insurance
- 12 paid holidays annually
- Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, and Employee Stock Purchase Plan (ESPP)
- Wellbeing program, tobacco cessation program, and personalized healthcare support
Conclusion
If you are a motivated and detail-oriented individual with a passion for customer service, we encourage you to apply for this exciting opportunity. As a Government Sales Support Representative at Stryker, you will play a critical role in supporting sales representatives and building strong relationships with government customers. Join our team and make a difference in healthcare today!
Seize this opportunity to make a significant impact. Apply now and take the first step towards a rewarding new role.
Apply Now