Datavant is a data platform company and the world’s leader in health data exchange. This entry-level position is responsible for processing all release of information, specifically medical record requests, ensuring accuracy and compliance with HIPAA regulations while providing high-quality customer service.
Responsibilities
- Receive and process requests for patient health information in accordance with Company and Facility policies and procedures
- Maintain confidentiality and security with all privileged information
- Maintain working knowledge of Company and facility software
- Adhere to the Company's and Customer facilities Code of Conduct and policies
- Inform manager of work, site difficulties, and/or fluctuating volumes
- Assist with additional work duties or responsibilities as evident or required
- Consistent application of medical privacy regulations to guard against unauthorized disclosure
- Responsible for managing patient health records
- Responsible for safeguarding patient records and ensuring compliance with HIPAA standards
- Prepares new patient charts, gathering documents and information from paper sources and/or electronic health record
- Ensures medical records are assembled in standard order and are accurate and complete
- Creates digital images of paperwork to be stored in the electronic medical record
- Responds to requests for patient records, both within the facility and by external sources, retrieving them and transmitting them appropriately
- Answering of inbound/outbound calls
- May assist with patient walk-ins
- May assist with administrative duties such as handling faxes, opening mail, and data entry
- Must meet productivity expectations as outlined at specific site
- May schedules pick-ups
- Other duties as assigned
Skills
- High School Diploma or GED
- Ability to commute between locations as needed
- Able to work overtime during peak seasons when required
- Basic computer proficiency
- Comfortable utilizing phones, fax machine, printers, and other general office equipment on a regular basis
- Professional verbal and written communication skills in the English language
- Detail and quality oriented as it relates to accurate and compliant information for medical records
- Strong data entry skills
- Must be able to work with minimum supervision responding to changing priorities and role needs
- Ability to organize and manage multiple tasks
- Able to respond to requests in a fast-paced environment
- Ability working in a high-volume environment
- Assist patients that walk in
- Answer phones
- Work directly with HIM leadership onsite
- Process mail and faxed requests. Use multiple screens, software systems, and Microsoft Office products on computers to perform duties
- Documenting information in multiple platforms using two computer monitors
- Proficient in Microsoft office (including Word and Excel)
- Receive and process requests for patient health information in accordance with Company and Facility policies and procedures
- Maintain confidentiality and security with all privileged information
- Maintain working knowledge of Company and facility software
- Adhere to the Company's and Customer facilities Code of Conduct and policies
- Inform manager of work, site difficulties, and/or fluctuating volumes
- Assist with additional work duties or responsibilities as evident or required
- Consistent application of medical privacy regulations to guard against unauthorized disclosure
- Responsible for managing patient health records
- Responsible for safeguarding patient records and ensuring compliance with HIPAA standards
- Prepares new patient charts, gathering documents and information from paper sources and/or electronic health record
- Ensures medical records are assembled in standard order and are accurate and complete
- Creates digital images of paperwork to be stored in the electronic medical record
- Responds to requests for patient records, both within the facility and by external sources, retrieving them and transmitting them appropriately
- Answering of inbound/outbound calls
- May assist with patient walk-ins
- May assist with administrative duties such as handling faxes, opening mail, and data entry
- Must meet productivity expectations as outlined at specific site
- May schedules pick-ups
- Other duties as assigned
- Knowledge of HIPAA and medical terminology
- Familiar with different EHR and Billing Systems
- Experience working with subpoenas
- Experience in a healthcare environment
- Previous production/metric-based work experience
- In-person customer service experience
- Ability to build relationships with on-site clients and customers
- Comfortable bringing new ideas, process improvement suggestions, and feedback to internal stakeholders
Benefits
- Comprehensive onsite/virtual training program followed by job shadowing with an assigned mentor
- Company equipment will be provided to you (including computer, monitor, virtual phone, etc.)
- Full Benefits: PTO, Health, Vision, and Dental Insurance and 401k Savings Plan and tuition Assistance
Company Overview
Datavant protects, connects, and delivers the world’s health data to power better decisions and advance human health. It was founded in 2017, and is headquartered in Phoenix, Arizona, USA, with a workforce of 5001-10000 employees. Its website is https://datavant.com.
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