This is a remote position.
We are seeking a highly organized and professional Remote Referral Intake & Qualification Specialist to support our Healthcare Referral Liaison in Collier County, Florida.
This role is responsible for:
- Calling hospitals, rehab centers, and nursing facilities
- Identifying discharge planners and social workers
- Introducing our 24/7 care services
- Pre-qualifying potential referrals
- Scheduling appointments for our US-based Liaison
This is NOT a hard sales role.
This is relationship-building and qualification.
Core Responsibilities:
Outbound Outreach
- Call hospitals and rehab facilities daily
- Identify decision-makers (discharge planners, case managers)
- Introduce our services briefly and professionally
Referral Qualification
Ask structured questions:
- Is the patient discharging within 24–72 hours?
- Does the patient need home care?
- Is care needed 24/7, live-in, or part-time?
- Is the patient private pay or insurance-based?
Appointment Setting
- Schedule in-person visits for the Healthcare Liaison
- Confirm time, location, and contact person
- Send confirmation email (template provided)
CRM Management
- Document every call
- Track referrals
- Update pipeline daily
- Maintain clean data
Daily KPIs (Important)
- 40–60 outbound calls per day
- 5–10 meaningful conversations
- 3–5 scheduled introductions weekly
- 100% CRM documentation
Requirements
Required Skills:
- Clear English speaking (neutral accent preferred)
- Professional phone etiquette
- Healthcare experience preferred but not required
- Comfortable calling US medical facilities
- Organized and detail-oriented
- Able to work US Eastern Time hours
Benefits
Base: $600–$900/month
- $25 per qualified appointment
- $50–$100 per admitted patient